Construction Customer Support & Desk Agent

WM; Sacramento (CA); On-site; USD 34,260 - 42,264; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Stock Purchase Plan

401K Company Match

Paid Vacation

Holidays

Personal Days

Job summary

A leading waste management company in Sacramento is seeking a Builder's Direct Desk Agent to provide customer service for the construction department. This role involves managing inbound calls, acting as a liaison between customers and operations, and ensuring high levels of customer satisfaction. The ideal candidate has a high school diploma and 2 years of customer service experience. Competitive pay and benefits including medical, dental, and stock purchase plans are offered.

Qualifications

• 2 years of previous customer service experience required.

Responsibilities

• Field incoming calls for the construction department.
• Act as lead contact and liaison for construction customers.
• Work to understand customer needs and resolve issues.
• Coordinate with sales and operations departments.
• Initiate outbound calls to ensure customer satisfaction.

Skills

Customer service

Communication skills

Education

High School Diploma or G.E.D

Job description

A leading waste management company in Sacramento is seeking a Builder's Direct Desk Agent to provide customer service for the construction department. This role involves managing inbound calls, acting as a liaison between customers and operations, and ensuring high levels of customer satisfaction. The ideal candidate has a high school diploma and 2 years of customer service experience. Competitive pay and benefits including medical, dental, and stock purchase plans are offered.