Builders Direct Desk Agent

WM; Sacramento (CA); On-site; USD 34,260 - 42,264; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Stock Purchase Plan

401K Company Match

Paid Vacation

Holidays

Personal Days

Job summary

A leading waste management company in Sacramento is seeking a Builder's Direct Desk Agent to provide customer service for the construction department. This role involves managing inbound calls, acting as a liaison between customers and operations, and ensuring high levels of customer satisfaction. The ideal candidate has a high school diploma and 2 years of customer service experience. Competitive pay and benefits including medical, dental, and stock purchase plans are offered.

Qualifications

• 2 years of previous customer service experience required.

Responsibilities

• Field incoming calls for the construction department.
• Act as lead contact and liaison for construction customers.
• Work to understand customer needs and resolve issues.
• Coordinate with sales and operations departments.
• Initiate outbound calls to ensure customer satisfaction.

Skills

Customer service

Communication skills

Education

High School Diploma or G.E.D

Job description

Job Summary

The Builder's Direct Desk Agent provides customer service for the construction department by serving as a point of contact for the customer and acting as a liaison between the customer and operations. This position manages inbound calls, sells small contractors, manages all contractor service needs and provides outside sales rep support.

Essential Duties and Responsibilities

• Fields incoming calls for the construction department.
• Acts as lead contact for and liaison to construction customers and operations.
• Works to understand customers’ needs, issues and requests.
• Establishes and maintains a high level of customer satisfaction by working with customers, operations, sales and set-up departments to resolve issues including escalated and complex customer service issues.
• Communicates and coordinates with sales and operations departments to ensure follow-up on sales leads, set-ups, missed pick-ups and other customer‑related issues.
• Initiates outbound calls to customers to ensure resolution of issues, customer satisfaction and to build loyalty.
• Provides information and education to customers regarding service options, charges and billing questions.
• Other duties as assigned.

Qualifications

• Required Qualifications
  • High School Diploma or G.E.D (accredited).
  • 2 years of previous customer service experience (in addition to education requirements).
• Preferred Qualifications

Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

• Repetitive Motions, Eye/Hand/Foot Coordination, Sitting, Talking, Hearing

The expected base pay range for this on‑site position is $24.87 – $30.68. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. In addition, this position is eligible for incentive pay.

This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

Benefits

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short‑Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click Apply.