Builders Direct Desk Agent

WM; Tempe (AZ); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision, life保险

401(k) with company matching

Job summary

WM is seeking a Desk Agent for its Builders Direct division to provide customer service for the construction department. The role acts as the primary contact for customers and coordinates with operations, sales and setup teams to resolve issues and support contractors.

Key duties include handling inbound calls, outbound outreach to ensure issue resolution, and delivering information about service options, charges and billing questions. On-site work is expected in Tempe, AZ.

Qualifications

• High School Diploma Or G.E.D (accredited).
• 2 years of customer service experience (in addition to education requirements).

Responsibilities

• Fields inbound calls for the construction department.
• Acts as lead contact for and liaison to construction customers and operations.
• Works to understand customers' needs, issues and requests.
• Establishes and maintains a high level of customer satisfaction by working with customers, operations, sales and set-up departments to resolve issues including escalated and complex customer service issues.
• Initiates outbound calls to customers to ensure resolution of issues, customer satisfaction and to build loyalty.
• Provides information and education to customers regarding service options, charges and billing questions.

Skills

Customer service

Phone handling

Communication skills

Education

High School Diploma or GED

Job description

I. Job Summary

The Builder's Direct Desk Agent provides customer service for the construction department by serving as a point of contact for the customer and acting as liaison between the customer and operations. This position manages inbound calls, sells small contractors, manages all contractor service needs and provides outside sales rep support.

• Fields incoming calls for the construction department.
• Acts as lead contact for and liaison to construction customers and operations.
• Works to understand customers' needs, issues and requests.
• Establishes and maintains a high level of customer satisfaction by working with customers, operations, sales and set-up departments to resolve issues including escalated and complex customer service issues.
• Communicates and coordinates with sales and operations departments to ensure follow-up on sales leads, set-ups, missed pick-ups and other customer-related issues.
• Initiates outbound calls to customers to ensure resolution of issues, customer satisfaction and to build loyalty.
• Provides information and education to customers regarding service options, charges and billing questions.
• Other duties as assigned.

I. Job Summary

The Builder's Direct Desk Agent provides customer service for the construction department by serving as a point of contact for the customer and acting as liaison between the customer and operations. This position manages inbound calls, sells small contractors, manages all contractor service needs and provides outside sales rep support.

II. Essential Duties And Responsibilities

• Fields incoming calls for the construction department.
• Acts as lead contact for and liaison to construction customers and operations.
• Works to understand customers' needs, issues and requests.
• Establishes and maintains a high level of customer satisfaction by working with customers, operations, sales and set-up departments to resolve issues including escalated and complex customer service issues.
• Communicates and coordinates with sales and operations departments to ensure follow-up on sales leads, set-ups, missed pick-ups and other customer-related issues.
• Initiates outbound calls to customers to ensure resolution of issues, customer satisfaction and to build loyalty.
• Provides information and education to customers regarding service options, charges and billing questions.
• Other duties as assigned.

III. Qualifications

• High School Diploma Or G.E.D (accredited).
• 2 years of customer service experience (in addition to education requirements)

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

Benefits

• Benefits At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.