Construction Desk Agent: Customer Liaison & Sales Support

WM; Tempe (AZ); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision, life保险

401(k) with company matching

Job summary

WM is seeking a Desk Agent for its Builders Direct division to provide customer service for the construction department. The role acts as the primary contact for customers and coordinates with operations, sales and setup teams to resolve issues and support contractors.

Key duties include handling inbound calls, outbound outreach to ensure issue resolution, and delivering information about service options, charges and billing questions. On-site work is expected in Tempe, AZ.

Qualifications

• High School Diploma Or G.E.D (accredited).
• 2 years of customer service experience (in addition to education requirements).

Responsibilities

• Fields inbound calls for the construction department.
• Acts as lead contact for and liaison to construction customers and operations.
• Works to understand customers' needs, issues and requests.
• Establishes and maintains a high level of customer satisfaction by working with customers, operations, sales and set-up departments to resolve issues including escalated and complex customer service issues.
• Initiates outbound calls to customers to ensure resolution of issues, customer satisfaction and to build loyalty.
• Provides information and education to customers regarding service options, charges and billing questions.

Skills

Customer service

Phone handling

Communication skills

Education

High School Diploma or GED

Job description

WM is seeking a Desk Agent for its Builders Direct division to provide customer service for the construction department. The role acts as the primary contact for customers and coordinates with operations, sales and setup teams to resolve issues and support contractors.

Key duties include handling inbound calls, outbound outreach to ensure issue resolution, and delivering information about service options, charges and billing questions. On-site work is expected in Tempe, AZ.