Junior Customer Service & Quoting Specialist

Cornerstone Building Brands; Kentucky; On-site; USD 35,000 - 55,000; Full time

Job summary

Cornerstone Building Brands is seeking a Customer Service Representative in our Shelter Solutions group to support quotations, orders, and work orders with accuracy and professionalism. You will respond to customer inquiries and maintain strong communication with internal teams.

You will coordinate deliveries across multiple plant sites, provide product knowledge, and assist with quotes to aid Outside Sales while building lasting customer relationships.

Qualifications

• Minimum 2-year post-secondary education required; Bachelor's degree preferred.
• 2+ years of construction products sales experience is a plus.
• Bilingual is a plus but not required; roofing experience is a plus.

Responsibilities

• Data entry and accuracy for orders into Oracle.
• Scheduling/delivery coordination for multiple plant sites.
• Product knowledge and answering customer questions.
• Responsible for claims and account reconciliation and transactions.
• Responsible for timely communication back to appropriate function.
• Accepting inbound calls to assist with basic customer needs.
• Liaison for manufacturing and customer.
• Learning designated commercial/industrial product line.
• Quoting to assist Outside Sales.

Skills

Math aptitude

Multi-tasking

Learnability

Decision making

MS Office

Project management

Communication

Reading drawings

Education

Two-year college degree

Bachelor's degree preferred

Tools

Oracle

Job description

Cornerstone Building Brands is seeking a Customer Service Representative in our Shelter Solutions group to support quotations, orders, and work orders with accuracy and professionalism. You will respond to customer inquiries and maintain strong communication with internal teams.

You will coordinate deliveries across multiple plant sites, provide product knowledge, and assist with quotes to aid Outside Sales while building lasting customer relationships.