Construction Counter Sales Pro - Customer Solutions

WCM White Cap Management LLC; El Cajon (CA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Tuition reimbursement

Paid time off

Great Place to Work

Job summary

White Cap is seeking a Counter Sales Associate to join our team in California. You will be responsible for delivering exceptional customer service to walk-in, phone, and will-call customers, processing orders, quoting prices, and providing accurate order information.

You will communicate product features and warranty details, apply knowledge of construction products, and upsell related items. Spanish language proficiency is preferred, with experience using sales order software such as Oracle.

Qualifications

• Demonstrated success providing excellent customer service.
• Experience with sales order software, preferably Oracle.
• Knowledge of construction and industrial products.
• Spanish language proficiency.

Responsibilities

• Demonstrates exceptional customer service to our walk-in, phone, and will call customers.
• Processes orders, quotes prices, enters orders into the system and provides order information to customers.
• Pulls orders as required.
• Communicates product features, benefits, and warranty policy information to customers.
• Demonstrates knowledge of products and their applications (provides technical advice, troubleshoots, and helps resolve customers’ problems.)
• Upsells by identifying related products, add-on extensions, and informing customers of product promotions.
• Performs other duties as assigned.

Skills

Customer service

Spanish language

Tools

Oracle

Job description

White Cap is seeking a Counter Sales Associate to join our team in California. You will be responsible for delivering exceptional customer service to walk-in, phone, and will-call customers, processing orders, quoting prices, and providing accurate order information.

You will communicate product features and warranty details, apply knowledge of construction products, and upsell related items. Spanish language proficiency is preferred, with experience using sales order software such as Oracle.