Construction Supply Counter Sales Specialist

White Cap Supply Holdings, LLC.; Chico (CA); Hybrid; USD 27,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) match

Tuition reimbursement

Paid time off

Job summary

White Cap is hiring a Counter Sales Associate in California to deliver exceptional customer service at walk-in, phone, and will-call desks. You will process orders, quote prices, and pull orders while explaining product features, benefits, and warranty policies.

The role requires knowledge of products, upselling, and robust problem-solving to assist customers on a fast-paced on-site team. Ideal candidates will have experience with ERP/sales systems (Oracle or similar), strong communication

Qualifications

• Proven ability to deliver exceptional customer service in a fast-paced, customer-facing environment.
• Experience with sales order systems or ERP platforms (Oracle or similar).
• Demonstrated ability to identify customer needs, recommend solutions, and support upselling or cross-selling opportunities.
• Working knowledge of construction, industrial, or contractor-focused product lines, or the ability to quickly learn technical product applications.
• Ability to manage multiple priorities with a high level of accuracy, including order entry, follow-up, and issue resolution.
• Strong communication skills, with the ability to build relationships and resolve customer concerns effectively.

Responsibilities

• Demonstrates exceptional customer service to our walk-in, phone, and will call customers.
• Processes orders, quotes prices, enters orders into the system and provides order information to customers. Pulls orders as required.
• Communicates product features, benefits, and warranty policy information to customers.
• Demonstrates knowledge of products and their applications (provides technical advice, troubleshoots, and helps resolve customers’ problems.)
• Upsells by identifying related products, add-on extensions, and informing customers of product promotions.
• Performs other duties as assigned.

Skills

Customer service

ERP systems

Upselling

Construction products

Multi-tasking

Communication

Team oriented

Bilingual

Tools

Oracle

Job description

White Cap is hiring a Counter Sales Associate in California to deliver exceptional customer service at walk-in, phone, and will-call desks. You will process orders, quote prices, and pull orders while explaining product features, benefits, and warranty policies.

The role requires knowledge of products, upselling, and robust problem-solving to assist customers on a fast-paced on-site team. Ideal candidates will have experience with ERP/sales systems (Oracle or similar), strong communication