Counter Sales Specialist — Construction Solutions

White Cap Supply Holdings, LLC.; Signal Hill (CA); On-site; USD 2,673,000 - 3,554,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Tuition reimbursement

Paid time off

Great Place to Work

Inclusive culture

Job summary

White Cap in California is seeking a Counter Sales Associate to serve walk-in, phone, and will-call customers. You will process orders, quote prices, and provide product information while promoting solutions for construction projects.

This role requires knowledge of construction products, strong communication, and the ability to work collaboratively with warehouse and sales teams. Bilingual English and Spanish is a plus, and experience with Oracle or similar inventory systems is helpful.

Qualifications

• Proven track record of delivering exceptional customer service and building strong customer relationships.
• Experience with sales order entry and inventory management software, preferably Oracle.
• Working knowledge of construction and industrial products.
• Bilingual in English and Spanish, with the ability to communicate effectively with a diverse customer base.
• Strong verbal and written communication skills.
• Ability to identify customer needs and recommend appropriate products and solutions.
• Experience processing orders and returns accurately.
• Experience stocking and maintaining a showroom.
• Excellent organizational skills with attention to detail and accuracy.
• Ability to multitask and work efficiently in a fast-paced environment.
• Basic math skills and experience handling cash, credit card transactions, and invoices.
• Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.
• Experience maintaining inventory accuracy and assisting with cycle counts.
• Ability to collaborate effectively with warehouse, purchasing, and sales teams.
• Demonstrated problem-solving skills and a proactive approach to customer satisfaction.

Responsibilities

• Demonstrates exceptional customer service to our walk-in, phone, and will call customers.
• Processes orders, quotes prices, enters orders into the system and provides order information to customers. Pulls orders as required.
• Communicates product features, benefits, and warranty policy information to customers.
• Demonstrates knowledge of products and their applications (provides technical advice, troubleshoots, and helps resolve customers’ problems.)
• Upsells by identifying related products, add-on extensions, and informing customers of product promotions.
• Performs other duties as assigned.

Skills

Customer service

Order processing

Inventory management

Oracle

Bilingual

Communication skills

Needs assessment

Order processing

Tools

Oracle

MS Office

Job description

White Cap in California is seeking a Counter Sales Associate to serve walk-in, phone, and will-call customers. You will process orders, quote prices, and provide product information while promoting solutions for construction projects.

This role requires knowledge of construction products, strong communication, and the ability to work collaboratively with warehouse and sales teams. Bilingual English and Spanish is a plus, and experience with Oracle or similar inventory systems is helpful.