Construction Admin Lead: Scheduling & Customer Support

National Roofing; Albuquerque (NM); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Comprehensive benefits

Competitive pay

Job summary

National Roofing is seeking an Administrative Support Lead to bolster multiple departments and ensure smooth operations. The role emphasizes confidentiality, urgency, and attention to detail, with growth opportunities in a supportive workplace.

The position involves scheduling with managers, handling calls, lien waivers and collections support, receptionist coverage, and potential additional duties. Work hours are 6:30 am–4:00 pm Monday–Thursday and 8:00 am–12:00 pm Friday.

Qualifications

• Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
• Experience with billing and scheduling software for construction.
• Knowledge of Salesforce is a plus.
• Strong customer service mindset and collaborative attitude.
• Highly reliable, adaptable, detail-oriented, and trustworthy.
• Eagerness to learn and take initiative.
• Able to ask questions for clarification of work requirements.
• Ability to follow directions and maintain a positive work ethic.
• At least 18 years old.
• Must pass a pre-hire criminal background check and drug screening.

Responsibilities

• Work with the Service Manager and Project Managers on scheduling.
• Handle incoming customer calls and gather information to route to the right department and next steps.
• Handle lien waivers and assist with collections on past-due accounts.
• Provide back-up coverage for the receptionist during lunch hours and time off.
• Perform additional duties as assigned within the scope of the role as the position develops.

Skills

Customer service mindset

Attention to detail

Team collaboration

Initiative

Ask questions for clarification

Follow directions

Reliability

Positive work ethic

Age 18+

Tools

Microsoft Office Suite

Billing and scheduling software

Salesforce

Job description

National Roofing is seeking an Administrative Support Lead to bolster multiple departments and ensure smooth operations. The role emphasizes confidentiality, urgency, and attention to detail, with growth opportunities in a supportive workplace.

The position involves scheduling with managers, handling calls, lien waivers and collections support, receptionist coverage, and potential additional duties. Work hours are 6:30 am–4:00 pm Monday–Thursday and 8:00 am–12:00 pm Friday.