Lead Administrative Support

National Roofing Company; Albuquerque (NM); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Comprehensive benefits

Stable, growing company

Great place to work

Job summary

National Roofing Company is seeking an Administrative Support Lead to assist multiple departments with essential operations. You will schedule with the Service and Project managers, handle incoming calls, and help with lien waivers and collections.

Back-up receptionist coverage is required during lunch and time off, with duties expanding as the role evolves. The position runs 6:30 am to 4 pm Monday through Thursday, and 8 am to 12 pm on Friday.

Qualifications

• Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
• Familiarity with billing and scheduling software for construction projects.
• Salesforce experience is a plus.
• Strong customer service mindset and collaborative attitude.
• Reliable, adaptable, detail-oriented and trustworthy.
• Eager to learn and take initiative; asks clarifying questions when needed.
• Must be at least 18 years old and pass a background check & drug screening.

Responsibilities

• Schedule coordination with Service Manager and Project managers.
• Handle incoming customer calls and route information to the appropriate department and next steps.
• Assist with lien waivers and collections on past-due accounts.
• Provide back-up coverage for the Receptionist during lunch hours and time off.
• Perform additional duties as assigned within the role's scope as it develops.
• Adhere to the 6:30 am–4:00 pm Mon–Thu and 8:00 am–12:00 pm Fri shift.

Skills

Microsoft Office Suite

Customer service mindset

Detail-oriented

Ability to follow directions

Proactive communication

Questioning for clarity

Reliability

Eagerness to learn

Tools

Billing and scheduling software

Salesforce (plus)

Job description

Job Purpose

National Roofing is seeking a person to become an Administrative Support Lead. This person will support key functions across multiple departments. This role is essential to maintaining smooth and efficient operations and requires strong organizational and computer skills. Able to maintain confidentiality of both customers and employee's information. The ability to work with sense of urgency and attention to detail. Can speak up to ask question for clarity on the expectations of the role. Able to present ideas on how to improve on the process.

We pride ourselves on fostering a supportive and inclusive workplace where individual contributions are recognized and growth is encouraged. This position offers a path for professional development within a stable and well-established company. This is more than just an administrative position, it's an opportunity to grow within a company that values integrity, teamwork, and excellence.

• Work with the Service Manager and Project managers on scheduling
• Handle in coming Customer calls and gather the necessary information to move them to the right department and next steps
• Handling lien waivers and assisting with collections on past-due accounts
• Providing back-up coverage for the Receptionist during lunch hours and time off
• Performing additional duties as assigned within the scope of the role as the position develops
• Able to work the scheduled shift of 6:30 am to 4 pm Monday thru Thursday and 8 am to 12 pm Friday

Qualifications

• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, etc.).
• Knowledge of billing and scheduling software for Construction software
• Knowledge of Salesforce software a plus
• Strong customer service mindset and a collaborative attitude
• Highly reliable, adaptable, detail-oriented, and trustworthy
• Eagerness to learn and take initiative
• Ask question for clarification of work requirements
• Ability to follow directions
• Positive work ethic
• At least 18 years old
• Must be able to pass a pre-hire criminal background check & drug screening.

Other Duties

Due to the nature of this position, responsibilities and duties may be modified, expanded, or adjusted at any time based on the evolving needs of the company, with or without prior notice. This job description is not intended to be an exhaustive list of all tasks, responsibilities, or qualifications associated with the role.

Working Conditions

Can at times be physically demanding work, including but not limited to, moderate lifting, standing, climbing, bending, and kneeling.

We Offer

We offer comprehensive benefits, Pay range is $23-$25, and most importantly, a great place to work. If you have any questions, you may call Human Resources at 505-883-3000. We lookforward to talking with you about a future career with National Roofing.

National Roofing is an Equal Opportunity Employer

Equal Opportunity Employer, including disabled and veterans.