Administrative Support Lead — Scheduling & Operations Growth Path

National Roofing Company; Albuquerque (NM); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Comprehensive benefits

Stable, growing company

Great place to work

Job summary

National Roofing Company is seeking an Administrative Support Lead to assist multiple departments with essential operations. You will schedule with the Service and Project managers, handle incoming calls, and help with lien waivers and collections.

Back-up receptionist coverage is required during lunch and time off, with duties expanding as the role evolves. The position runs 6:30 am to 4 pm Monday through Thursday, and 8 am to 12 pm on Friday.

Qualifications

• Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
• Familiarity with billing and scheduling software for construction projects.
• Salesforce experience is a plus.
• Strong customer service mindset and collaborative attitude.
• Reliable, adaptable, detail-oriented and trustworthy.
• Eager to learn and take initiative; asks clarifying questions when needed.
• Must be at least 18 years old and pass a background check & drug screening.

Responsibilities

• Schedule coordination with Service Manager and Project managers.
• Handle incoming customer calls and route information to the appropriate department and next steps.
• Assist with lien waivers and collections on past-due accounts.
• Provide back-up coverage for the Receptionist during lunch hours and time off.
• Perform additional duties as assigned within the role's scope as it develops.
• Adhere to the 6:30 am–4:00 pm Mon–Thu and 8:00 am–12:00 pm Fri shift.

Skills

Microsoft Office Suite

Customer service mindset

Detail-oriented

Ability to follow directions

Proactive communication

Questioning for clarity

Reliability

Eagerness to learn

Tools

Billing and scheduling software

Salesforce (plus)

Job description

National Roofing Company is seeking an Administrative Support Lead to assist multiple departments with essential operations. You will schedule with the Service and Project managers, handle incoming calls, and help with lien waivers and collections.

Back-up receptionist coverage is required during lunch and time off, with duties expanding as the role evolves. The position runs 6:30 am to 4 pm Monday through Thursday, and 8 am to 12 pm on Friday.