Production Admin Pro – Roofing Ops

Stellar Roofing; Buffalo (NY); On-site; USD 68,770,000 - 80,231,000; Full time

Job summary

Stellar Roofing in Buffalo, NY is seeking an Administrative Assistant – Production to support the production team from scheduling through project completion. You will coordinate with crews, suppliers, sales, and management to keep roofing projects moving on time.

The role emphasizes strong communication, data entry accuracy, and proficiency in Microsoft Office and ERP systems. A high school diploma is required; 1–3 years in a related field is preferred.

Qualifications

• High school diploma or equivalent; Associate degree or relevant certification a plus.
• 1-3 years of administrative experience, preferably in construction, roofing, or production environments.
• Strong organizational and multitasking skills.
• Excellent communication skills, both written and verbal.
• Proficient in Microsoft Office (Word, Excel, Outlook) and experience with project management or ERP software.
• Detail-oriented with ability to work independently and as part of a team.
• Knowledge of roofing industry terminology and processes is a plus.

Responsibilities

• Answer calls from customers and log details in to the CRM system for prompt and accurate intake.
• Communicate professionally with clients, subcontractors, and internal teams using strong phone and email etiquette.
• Provide prompt and accurate feedback to customers through a series of actions (phone, email) to ensure transparency through the closure of issues/orders.
• Work with cross-functional teams to coordinate dates/order changes and respond to customer requests for status/change requests of open orders.
• Proficiency in computer usage, Microsoft Office products and email skills required, ability to type and use a calculator.
• Time management, and an ability to handle multiple, sometimes conflicting, priorities.
• Ability to perform data entry accurately and efficiently.
• Ability to manage multiple tasks while maintaining high standards of accuracy and confidentiality.
• Willingness to learn and assist with other departments as needed.
• Manage multiple administrative duties including document handling and general office upkeep.
• Support other departments when needed and perform general clerical tasks as assigned.

Job description

Stellar Roofing in Buffalo, NY is seeking an Administrative Assistant – Production to support the production team from scheduling through project completion. You will coordinate with crews, suppliers, sales, and management to keep roofing projects moving on time.

The role emphasizes strong communication, data entry accuracy, and proficiency in Microsoft Office and ERP systems. A high school diploma is required; 1–3 years in a related field is preferred.