Constituent Services Pro — Public Health Impact & Flexible Schedule

State of Georgia; Atlanta (GA); On-site; USD 33,000 - 43,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Vacation and sick leave

Parental leave

Retirement plan

Job summary

State of Georgia's Department of Public Health is hiring a Constituent Services Representative in Atlanta. The role handles vital records requests, cash handling, and customer inquiries, reporting to the Constituent Service Supervisor.

The position emphasizes accuracy, speed, and excellent service for Georgia residents. The role requires a High School diploma or GED and at least two years of customer service experience; bilingual Spanish skills and higher-volume cash handling are preferred.

Qualifications

• High school diploma/GED and two years of customer service experience.
• Bi-lingual/Spanish skills and 5+ years of customer service experience preferred.

Responsibilities

• Greets constituents and provides correct information and forms.
• Processes vital records requests and handles payments per policy.
• Balances cash drawer and processes mail, filings, and data entry.
• Responds to questions and manages routine amendments and certificate issuance.

Education

High school diploma/GED

Job description

State of Georgia's Department of Public Health is hiring a Constituent Services Representative in Atlanta. The role handles vital records requests, cash handling, and customer inquiries, reporting to the Constituent Service Supervisor.

The position emphasizes accuracy, speed, and excellent service for Georgia residents. The role requires a High School diploma or GED and at least two years of customer service experience; bilingual Spanish skills and higher-volume cash handling are preferred.