Connect CCaaS Developer - AI & Lex Solutions

Infosys; United States; In loco; USD 66.000 - 102.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Disability coverage

401(k)

Paid holidays

PTO

Descrizione del lavoro

Infosys is seeking a Technology Consultant 2 to help design CCaaS solutions using Amazon Connect/Lex/Bedrock, develop features, and guide the implementation through full SDLC. You will collaborate with cross-functional teams to translate requirements into scalable software.

The role emphasizes hands-on coding, code reviews, testing strategies, and knowledge sharing to ensure reliable production systems and smooth user adoption.

Competenze

• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Mansioni

• Contribute to the requirements elicitation process by documenting assigned parts of business requirements, in line with guidance provided
• Facilitate software application design discussions, and document design decisions to guide the technical team towards building software solutions
• Participate in coding and integrate new features or updates into existing applications, with a focus on maintaining system stability
• Conduct code reviews, do changes to the codebase and maintain code repositories
• Implement test strategies, analyse results, and coordinate bug fixes to uphold the software quality standards
• Develop user training programs, documentation, and support frameworks to ensure a smooth transition to new software applications
• Actively participate in resolving production issues and recommend preventive strategies to enhance system reliability
• Maintain detailed records of code, testing techniques, and support activities to enrich the knowledge base and assist other similar projects

Conoscenze

CCaaS design

Amazon Lex

AWS Lambda

Conversational AI

Formazione

Bachelor's degree or equivalent

Strumenti

Amazon Connect

Bedrock

Amazon Lex

Lambda

Descrizione del lavoro

Infosys is seeking a Technology Consultant 2 to help design CCaaS solutions using Amazon Connect/Lex/Bedrock, develop features, and guide the implementation through full SDLC. You will collaborate with cross-functional teams to translate requirements into scalable software.

The role emphasizes hands-on coding, code reviews, testing strategies, and knowledge sharing to ensure reliable production systems and smooth user adoption.