Amazon Connect Engineer - Cloud CCaaS & AI Integrations

Pronix Inc; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Pronix Inc. is seeking an experienced Cloud Engineer to design and ship enterprise Amazon Connect deployments, including contact flows, routing, and Lambda/CRM integrations.

You will implement Amazon Lex bots, Contact Lens analytics and Bedrock agent assist within Connect deployments, and support migrations from legacy IVR/ACD and other CCaaS platforms. Strong Python/Node.js skills and AWS experience are essential.

Qualifications

• 4+ years in contact-center or cloud engineering.
• 2+ years hands-on Amazon Connect experience.
• Working knowledge of contact flows, Lambda, IAM, Kinesis and telephony concepts.
• Python or Node.js integration experience.
• Bachelor's degree in engineering or equivalent experience; AWS exposure preferred.

Responsibilities

• Build contact flows, routing, agent desktop configurations and Lambda/CRM integrations on Amazon Connect.
• Implement Amazon Lex bots, Contact Lens analytics and Amazon Q in Connect / Bedrock agent assist within Connect deployments.

Skills

Amazon Connect

Lambda

Python

Node.js

IAM

Telephony concepts

Education

Bachelor's degree in engineering or equivalent experience

Tools

AWS

Lex

Bedrock

Job description

Pronix Inc. is seeking an experienced Cloud Engineer to design and ship enterprise Amazon Connect deployments, including contact flows, routing, and Lambda/CRM integrations.

You will implement Amazon Lex bots, Contact Lens analytics and Bedrock agent assist within Connect deployments, and support migrations from legacy IVR/ACD and other CCaaS platforms. Strong Python/Node.js skills and AWS experience are essential.