Amazon Connect Developer – Lex & Lambda

United Technology; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

United Technology is seeking an experienced Amazon Connect Developer to design and implement cloud-based contact-center solutions. The role emphasizes hands-on development of IVR, contact flows, Lex conversational experiences, and Lambda integrations in a serverless AWS environment.

The candidate will build scalable routing, queues, and customer interaction flows, integrate with CRM and backend services, and ensure end-to-end testing and production readiness across enterprise deployments.

Qualifications

• Experience with Amazon Connect, Lex, and Lambda for enterprise CC solutions.

Responsibilities

• Design and develop contact-center solutions using Amazon Connect.
• Build and customize IVR and Amazon Connect contact flows.
• Develop conversational and self-service experiences using Amazon Lex.
• Develop AWS Lambda functions to support contact-center workflows and integrations.
• Configure and develop routing logic, queues, routing profiles, and customer interaction flows.
• Integrate Amazon Connect with enterprise applications and backend services.
• Develop REST API and serverless integrations using AWS services.
• Translate business and contact-center requirements into scalable technical solutions.
• Build reusable components and integration patterns for Amazon Connect.
• Perform functional, integration, and end-to-end testing.
• Troubleshoot complex issues involving contact flows, Lex, Lambda, routing, APIs, and integrations.
• Support application deployments and production implementations.
• Perform root-cause analysis and resolve production issues.
• Collaborate with application, cloud, infrastructure, security, and contact-center teams.
• Maintain technical design and development documentation.

Skills

Amazon Connect

Amazon Lex

AWS Lambda

IVR / Contact Flow Development

Routing / Queues

REST APIs

Serverless Architecture

Production Implementation

Troubleshooting & Root Cause Analysis

Tools

AWS API Gateway

DynamoDB

CloudWatch

S3

IAM

CI/CD

Infrastructure as Code

Job description

JOB TITLE: Amazon Connect Developer -- Lex & Lambda

Location: Remote within USA

Openings: 5

Experience: 7--12 Years

Job Summary

We are seeking experienced Amazon Connect Developers with strong hands‑on expertise in Amazon Connect, Amazon Lex, and AWS Lambda to design and develop enterprise cloud contact‑center solutions.

This is a development and implementation-focused position, not an Amazon Connect administration role. Candidates should have hands‑on experience building IVR/contact flows, conversational experiences, routing solutions, Lambda integrations, and serverless AWS components supporting enterprise contact‑center environments.

Key Responsibilities

• Design and develop contact‑center solutions using Amazon Connect.
• Build and customize IVR and Amazon Connect contact flows.
• Develop conversational and self‑service experiences using Amazon Lex.
• Develop AWS Lambda functions to support contact‑center workflows and integrations.
• Configure and develop routing logic, queues, routing profiles, and customer interaction flows.
• Integrate Amazon Connect with enterprise applications and backend services.
• Develop REST API and serverless integrations using AWS services.
• Translate business and contact‑center requirements into scalable technical solutions.
• Build reusable components and integration patterns for Amazon Connect.
• Perform functional, integration, and end‑to‑end testing.
• Troubleshoot complex issues involving contact flows, Lex, Lambda, routing, APIs, and integrations.
• Support application deployments and production implementations.
• Perform root‑cause analysis and resolve production issues.
• Collaborate with application, cloud, infrastructure, security, and contact‑center teams.
• Maintain technical design and development documentation.

Good to Have

• Experience with large enterprise contact‑center implementations or migrations.
• Experience integrating Amazon Connect with CRM platforms.
• Knowledge of AWS API Gateway, DynamoDB, CloudWatch, S3, IAM, and other serverless services.
• Experience with CI/CD and Infrastructure as Code.
• AWS certifications.

Must‑Have Skills

• Amazon Connect
• Amazon Lex
• AWS Lambda
• Amazon Connect Development
• IVR / Contact Flow Development
• Routing / Queues
• Contact Center / CCaaS Development
• REST APIs
• AWS Integrations
• Serverless Architecture
• Production Implementation
• Troubleshooting & Root Cause Analysis