Aws Developer (AWS Connect)

Gainwell Technologies; United States; Remote; USD 120,000 - 170,000; Full time

Job summary

Gainwell Technologies seeks an experienced AWS Connect Developer to design, develop, and maintain Amazon Connect solutions for voice and digital customer interactions. You will configure call routing, IVR workflows, queues, and contact flows, and support omnichannel interactions across voice, chat, email, and SMS.

You will build integrations with CRM systems, leverage AWS services such as Lambda, S3, CloudWatch, and IAM, and troubleshoot production issues to ensure stability.

Qualifications

• 7+ years of experience in contact center technologies or customer service platforms.
• 2+ years of hands-on experience with Amazon Connect.
• Experience integrating Amazon Connect with CRM and other enterprise applications.
• Healthcare domain knowledge is preferred.

Responsibilities

• Design, develop, and maintain Amazon Connect solutions for voice and digital customer interactions.
• Configure and optimize call routing, IVR workflows, queues, and contact flows.
• Support omnichannel interactions including voice, chat, email, and SMS.
• Build integrations between Amazon Connect, CRM platforms, and other systems.
• Work with AWS services such as Lambda, S3, CloudWatch, and IAM.
• Troubleshoot production issues and ensure system stability.
• Collaborate with onshore and offshore teams to deliver solutions and improvements.

Skills

Strong communication

Stakeholder management

Analytical thinking

Tools

Amazon Connect

AWS Lambda

AWS S3

AWS CloudWatch

AWS IAM

Job description

Your role in our mission

• As an AWS Connect Developer, you will contribute to the design, development, implementation, and support of Amazon Connect solutions that meet business and customer needs. You will:
• Design, develop, and maintain Amazon Connect solutions for voice and digital customer interactions.
• Configure and optimize call routing, IVR workflows, queues, and contact flows.
• Support omnichannel customer interactions including voice, chat, email, and SMS.
• Develop integrations between Amazon Connect, CRM platforms, and other enterprise systems.
• Build and support solutions leveraging AWS services such as Lambda, S3, CloudWatch, and IAM.
• Analyze business requirements and translate them into effective technical solutions.
• Troubleshoot, investigate, and resolve production issues while ensuring system stability.
• Participate in testing, deployment, and release activities.
• Collaborate closely with business teams, architects, QA teams, and operations teams.
• Work effectively with onshore and offshore teams to deliver high-quality solutions and support continuous
• improvement initiatives.

What we're looking for

Experience

• 7+ years of experience in contact center technologies or customer service platforms.
• 2+ years of hands‑on experience with Amazon Connect.

Contact Center & Integration Expertise

• Good understanding of call routing, IVR, queues, and omnichannel interactions (voice, chat, email, SMS).
• Experience integrating Amazon Connect with CRM and other enterprise applications.
• Ability to analyze business requirements and convert them into technical solutions.
• Healthcare domain knowledge is preferred.

Technical & Cloud Skills

• Knowledge of AWS services such as Lambda, S3, CloudWatch, and IAM.
• Experience in troubleshooting and resolving production issues.
• Familiarity with cloud-based application integration and monitoring concepts.

Leadership & Soft Skills

• Strong communication and stakeholder management skills & Strong analytical thinking and problem-solvingcapabilities.
• Ability to work collaboratively with onshore and offshore teams.
• Certifications (Preferred)
• AWS Connect and/or AWS Cloud certifications are preferred.

What you should expect in this role

Work mode -Remote

Shift time -2pm -11 pm IST