Configuration Management Analyst - ServiceNow & DISN Ops

Leidos Inc; Shiloh (IL); On-site; USD 50,700 - 91,650; Full time

Job summary

Leidos Inc. invites a full-time Configuration Management (CM) Analyst to join the GSM-O II team on Scott AFB, IL. You will support configuration management, change control, and CMDB activities within the DISN and DoDIN environment, working with ServiceNow dashboards and related ITSM practices.

This on-site role requires strong attention to detail, clear communication, and the ability to operate independently and with a team to maintain baselines and report findings to management.

Qualifications

• Active DoD Secret security clearance required.
• 1–3 years of Configuration Management or related IT experience.
• Bachelor's degree preferred; equivalent professional experience considered.
• Basic understanding of ITSM principles; ServiceNow experience a plus.
• Solid networking concepts understanding.
• Excellent communication, attention to detail, and problem-solving abilities.
• Ability to work independently and in a team.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Maintain the configuration management plan outlining processes, standards, and tools used for managing configurations across the DoD network.
• Support the change management process by participating in requesting, evaluating, approving, and implementing changes to CIs such as servers, routers, and circuit data.
• Ensure all CIs are properly labeled and identified in the CMDB.
• Receive, track and analyze change requests (CRs) in ServiceNow with proper documentation and approvals.
• Monitor the progress of approved changes to ensure proper implementation.
• Independently conduct periodic audits of CIs to verify conformity to baseline and standards.
• Identify, document, and report discrepancies between auto‑discovered configurations and documented configurations.
• Prepare and present audit reports to management with corrective recommendations.
• Contribute to development and maintenance of ServiceNow dashboards representing baseline CIs across DISN.
• Assist with process documents to ensure documentation stays current and reflects best practices.
• Contribute to CM process improvements.

Skills

DoD Secret security clearance

CM experience

ServiceNow experience

ITSM concepts

Networking basics

Communication skills

Teamwork

Microsoft Office

Education

Bachelor's degree preferred

Tools

ServiceNow

CMDB

Job description

Leidos Inc. invites a full-time Configuration Management (CM) Analyst to join the GSM-O II team on Scott AFB, IL. You will support configuration management, change control, and CMDB activities within the DISN and DoDIN environment, working with ServiceNow dashboards and related ITSM practices.

This on-site role requires strong attention to detail, clear communication, and the ability to operate independently and with a team to maintain baselines and report findings to management.