Configuration Management Analyst

Leidos Inc; Shiloh (IL); On-site; USD 50,700 - 91,650; Full time

Job summary

Leidos Inc. invites a full-time Configuration Management (CM) Analyst to join the GSM-O II team on Scott AFB, IL. You will support configuration management, change control, and CMDB activities within the DISN and DoDIN environment, working with ServiceNow dashboards and related ITSM practices.

This on-site role requires strong attention to detail, clear communication, and the ability to operate independently and with a team to maintain baselines and report findings to management.

Qualifications

• Active DoD Secret security clearance required.
• 1–3 years of Configuration Management or related IT experience.
• Bachelor's degree preferred; equivalent professional experience considered.
• Basic understanding of ITSM principles; ServiceNow experience a plus.
• Solid networking concepts understanding.
• Excellent communication, attention to detail, and problem-solving abilities.
• Ability to work independently and in a team.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Maintain the configuration management plan outlining processes, standards, and tools used for managing configurations across the DoD network.
• Support the change management process by participating in requesting, evaluating, approving, and implementing changes to CIs such as servers, routers, and circuit data.
• Ensure all CIs are properly labeled and identified in the CMDB.
• Receive, track and analyze change requests (CRs) in ServiceNow with proper documentation and approvals.
• Monitor the progress of approved changes to ensure proper implementation.
• Independently conduct periodic audits of CIs to verify conformity to baseline and standards.
• Identify, document, and report discrepancies between auto‑discovered configurations and documented configurations.
• Prepare and present audit reports to management with corrective recommendations.
• Contribute to development and maintenance of ServiceNow dashboards representing baseline CIs across DISN.
• Assist with process documents to ensure documentation stays current and reflects best practices.
• Contribute to CM process improvements.

Skills

DoD Secret security clearance

CM experience

ServiceNow experience

ITSM concepts

Networking basics

Communication skills

Teamwork

Microsoft Office

Education

Bachelor's degree preferred

Tools

ServiceNow

CMDB

Job description

Description

Leidos, a leading defense, intelligence, and technology company, is seeking a full-time motivated Configuration Management (CM) Analyst to join our Digital Modernization Group on the Global Solutions Management - Operations II (GSM‑O II) contract at Scott AFB, IL. As part of our team, you'll contribute to the operations, sustainment, and defense of the Defense Information System Network (DISN) within the DOD Information Network (DODIN), supporting the Defense Information Systems Agency (DISA).

Your Opportunity

We're seeking driven and capable candidates to join our GSM‑O team! As our team helps lead DISA's transition from legacy tools to the ServiceNow platform, you will directly support network operations and engineering functions, contributing to the reliability and security of critical communication infrastructure.

What You'll Do

• Maintain the configuration management plan that outlines the processes, standards, and tools used for managing configurations across our diverse DoD network.
• Support the change management process by participating in requesting, evaluating, approving, and implementing changes to the configuration items (CIs) such as servers, routers, and circuit data.
• Ensure all CIs are properly labeled and identified in the Configuration Management Database (CMDB).
• Receive, track and analyze change requests (CRs) in our ServiceNow environment, ensuring proper documentation and approvals.
• Monitor the progress of approved changes to ensure they are implemented correctly.
• Independently conduct periodic audits of CIs to verify they conform to the established baseline and standards.
• Identify, document, and report discrepancies between the auto‑discovered configurations and documented configurations.
• Prepare and present audit reports to management, highlighting key findings and corrective recommendations.
• Contribute with development and maintenance of ServiceNow dashboards representing baseline CIs across DISN.
• Assist with process documents to ensure documentation stays current and reflects best practices.
• Contribute to the development and improvement of CM processes and procedures.

What You'll Bring (required)

• Security Clearance: A current and active DoD Secret security clearance is required to be considered for this position.
• Experience & Education: Requires 1‑3 years of direct experience in Configuration Management or a related IT field. A Bachelor's degree is a plus, but equivalent professional experience will be strongly considered.
• ITSM Knowledge: Basic understanding of IT Service Management (ITSM) principles and prior experience using an ITSM tool, with ServiceNow experience being a significant plus.
• Technical Foundation: Solid understanding of networking concepts.
• Professional Skills: Excellent communication and interpersonal skills, strong attention to detail, and proven problem‑solving abilities.
• Teamwork: Ability to work both independently and as part of a collaborative team.
• Tools: Experience with Microsoft Office Suite (Word, Excel, PowerPoint).
• Location: This position is based on‑site at Scott AFB, Illinois. All work must be performed on site.

What We Want (desired)

• Commitment to obtaining Security+ certification (or equivalent DoD 8570 IAT II certification) within a specified timeframe.
• ITIL Foundation Certification.
• Interest in developing skills related to ServiceNow reporting and dashboards.

Original Posting: July 10, 2026

Pay Range

Pay Range: $50,700.00 – $91,650.00. The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment‑related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment‑related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [e-mail].

Commitment to Non‑Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.