Configuration Management Analyst

RMantra Solutions; Northern (KY); Hybrid; USD 70,000 - 90,000; Full time

Job summary

RMantra Solutions is seeking a Configuration Management professional to manage CM plans and ensure accurate CMDB labeling at a DoD site. You will handle change requests in ServiceNow, perform periodic CI audits, and report findings to management. Strong communication and problem-solving skills are essential.

The role requires 1–3 years in configuration management, ITSM knowledge, and a DoD Secret clearance. On-site work at Scott AFB, Illinois is expected.

Qualifications

• 1-3 years of direct experience in Configuration Management or related IT field.
• Active DoD Secret clearance required to be considered.
• Basic understanding of IT Service Management (ITSM) principles and ServiceNow experience is a plus.

Responsibilities

• Maintain the configuration management plan and related processes across the DoD network.
• Support change management including requesting, evaluating, approving and implementing changes to CIs like servers and routers.
• Ensure CIs are labeled and identified in CMDB; document discrepancies and audit findings.
• Receive, track and analyze CRs in ServiceNow with proper documentation and approvals.
• Prepare audit reports and present findings with corrective recommendations.
• Develop and improve CM processes and ServiceNow dashboards.

Skills

Communication

Attention to detail

Problem solving

Teamwork

Education

Bachelor's degree

Tools

ServiceNow

Microsoft Office

Job description

Maintain the configuration management plan that outlines the processes, standards, and tools used for managing configurations across our diverse DoD network.

Support the change management process by participating in requesting, evaluating, approving and implementing changes to the configuration items (CIs) such as servers, routers, and circuit data.

Ensure all CIs are properly labeled and identified in the Configuration Management Database (CMDB).

Receive, track and analyze change requests (CRs) in our ServiceNow environment, ensuring proper documentation and approvals.

Monitor the progress of approved changes to ensure they are implemented correctly.

Independently conduct periodic audits of CIs to verify they conform to the established baseline and standards.

Identify, document, and report discrepancies between the auto-discovered configurations and documented configurations.

Prepare and present audit reports to management, highlighting key findings and corrective recommendations.

Contribute with development and maintenance of ServiceNow dashboards representing baseline CIs across DISN.

Assist with process documents to ensure documentation stays current and reflects best practices.

Contribute to the development and improvement of CM processes and procedures.

Required Qualifications:

Security Clearance:A current and active DoD Secret security clearance is required to be considered for this position.

Experience & Education: Requires 1-3 years of direct experience in Configuration Management or a related IT field. A Bachelor’s degree is a plus, but equivalent professional experience will be strongly considered.

ITSM Knowledge:Basic understanding of IT Service Management (ITSM) principles and prior experience using an ITSM tool, with ServiceNow experience being a significant plus.

Technical Foundation:Solid understanding of networking concepts.

Professional Skills:Excellent communication and interpersonal skills, strong attention to detail, and proven problem-solving abilities.

Teamwork:Ability to work both independently and as part of a collaborative team.

Tools:Experience with Microsoft Office Suite (Word, Excel, PowerPoint).

Location:This position is based on-site at Scott AFB, Illinois. All work must be performed on site.

PREFERRED QUALIFICATIONS:

Commitment to obtaining Security+ certification (or equivalent DoD 8570 IAT II certification) within a specified timeframe.

ITIL Foundation Certification.

Interest in developing skills related to ServiceNow reporting and dashboards.

Join a dynamic team where your ideas matter and your career thrives.