Configuration Management

HCL Technologies Limited; United States; Remote; USD 110,000 - 170,000; Full time

Job summary

HCL Technologies Limited is seeking an experienced ServiceNow CMDB Developer to join our growing ServiceNow practice. This is a remote opportunity for professionals who are passionate about building and maintaining a robust CMDB, enabling IT Operations Management and enterprise-wide service visibility.

As a CMDB Developer, you will design, implement, and support CMDB solutions, Discovery, Service Mapping, IRE, and ITOM capabilities, collaborating with infrastructure, cloud, application, and

Qualifications

• 5+ years of ServiceNow Development experience.
• Strong CMDB, Discovery, and Service Mapping expertise.
• Hands-on ITOM and ITSM experience.
• Knowledge of CSDM, IRE, and CMDB governance.
• Experience with MID Server and cloud integrations (AWS/Azure/GCP).
• Understanding of ITIL processes and best practices.

Responsibilities

• Design, develop, and maintain CMDB solutions within ServiceNow.
• Configure and support Discovery, Service Mapping, and MID Servers.
• Implement IRE and CMDB governance processes.
• Integrate CMDB with ITSM, ITOM, Asset Management, and cloud platforms.
• Develop Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer solutions.
• Build REST/SOAP integrations with enterprise applications.
• Improve data quality, service visibility, and CMDB health.
• Support platform upgrades, troubleshooting, and performance optimization.
• Collaborate with stakeholders to align CMDB architecture with CSDM and ITIL best practices.

Skills

ServiceNow Dev

CMDB

Discovery

Service Mapping

ITOM

ITSM

CSDM

IRE

CMDB Governance

MID Server

Cloud Integrations

ITIL

Job description

HCLTech is seeking an experienced ServiceNow CMDB Developer to join our growing ServiceNow practice. This is a remote opportunity for professionals who are passionate about building and maintaining a robust Configuration Management Database (CMDB), enabling IT Operations Management (ITOM), and driving enterprise-wide service visibility.

As a ServiceNow CMDB Developer, you will be responsible for designing, implementing, and supporting CMDB solutions, ServiceNow Discovery, Service Mapping, and ITOM capabilities. You will work closely with infrastructure, cloud, application, and service management teams to ensure high-quality configuration data, compliance with CSDM standards, and seamless integration across the ServiceNow platform.

Key Responsibilities:

• Design, develop, and maintain CMDB solutions within ServiceNow.
• Configure and support Discovery, Service Mapping, and MID Servers.
• Implement Identification and Reconciliation Engine (IRE) and CMDB governance processes.
• Integrate CMDB with ITSM, ITOM, Asset Management, and cloud platforms.
• Develop Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer solutions.
• Build REST/SOAP integrations with enterprise applications.
• Improve data quality, service visibility, and CMDB health across the organization.
• Support platform upgrades, troubleshooting, and performance optimization.
• Collaborate with stakeholders to align CMDB architecture with CSDM and ITIL best practices.

Required Skills:

• 5+ years of ServiceNow Development experience
• Strong expertise in CMDB, Discovery, and Service Mapping
• Hands-on experience with ITOM and ITSM modules
• Knowledge of CSDM, IRE, and CMDB Governance
• Experience with MID Server configuration and cloud integrations (AWS/Azure/GCP)
• Understanding of ITIL processes and best practices

Preferred Skills:

• ServiceNow certifications (CSA/CAD/CIS-ITOM

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [e-mail] for investigation.

Compensation and Benefits

A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.