Developer

HCL Technologies Limited; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Performance-based bonuses

Medical insurance

401(k) retirement plan

Paid time off

Job summary

HCL Technologies Limited is seeking a Remote ServiceNow ITSM Technical Consultant with deep expertise in platform development, ITSM implementations, integrations, and workflow automation. You will design, configure, develop, and support ITSM solutions, collaborating with architects and business stakeholders.

Responsibilities include configuring ITSM modules, building integrations via REST/SOAP, and advancing workflow automation within an Agile delivery framework.

Qualifications

• 3-7 years of ServiceNow experience.
• Minimum 3 years of ITSM implementation experience.
• Hands-on experience with Incident, Problem, Change, Request, and Knowledge Management.

Responsibilities

• Configure and implement ServiceNow ITSM modules: Change Management, Request Management, Knowledge Management, Service Catalog, CMDB.
• Develop integrations using REST/ SOAP APIs and IntegrationHub.
• Create and maintain workflow automation and approval processes.
• Support upgrades, deployments, and production support activities.

Skills

ServiceNow platform

ITSM expertise

Workflow automation

REST/SOAP integrations

Agile / Scrum

Collaborative skills

Education

ServiceNow certifications (CSA, CIS-ITSM, CAD)

Tools

Flow Designer

IntegrationHub

MID Server

Transform Maps

Import Sets

UI Actions

ACLs

Job description

Job Role: ServiceNow ITSM Technical Consultant

Location: Remote

Role Summary

We are seeking an experienced ServiceNow ITSM Technical Consultant with strong expertise in ServiceNow platform development, ITSM implementations, integrations, and workflow automation. The consultant will be responsible for designing, configuring, developing, and supporting ServiceNow ITSM solutions while working closely with functional consultants, architects, and business stakeholders.

Key Responsibilities

• Configure and implement ServiceNow ITSM modules:
• Change Management
• Request Management
• Knowledge Management
• Service Catalog
• CMDB
• Develop and customize ServiceNow applications using:
• Business Rules
• Client Scripts
• Script Includes
• Flow Designer
• UI Actions
• Record Producers
• Build and maintain integrations using:
• REST APIs
• SOAP APIs
• IntegrationHub
• MID Servers
• Develop workflow automation and approval processes.
• Support platform upgrades, patching, deployments, and production support activities.
• Troubleshoot and resolve ServiceNow application and integration issues.
• Collaborate with business analysts and functional consultants to translate requirements into technical solutions.
• Participate in code reviews and follow ServiceNow development best practices.
• Create technical design documents and unit test documentation.
• Support Agile delivery processes including sprint planning, development, testing, and deployment.

Mandatory Skills

ServiceNow Platform

• ITSM
• Service Catalog
• CMDB
• Flow Designer
• IntegrationHub
• Service Portal / Employee Center

Development

• Business Rules
• Client Scripts
• Script Includes
• UI Actions
• ACLs

Integrations

• REST APIs
• SOAP APIs
• MID Server
• Import Sets
• Transform Maps

Methodology

• ITIL
• Agile / Scrum

Preferred Certifications

Mandatory

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist – ITSM (CIS-ITSM)
• ServiceNow Certified Application Developer (CAD)

Additional Advantage

• ITIL v4 Foundation
• CIS-Discovery
• CIS-Data Foundations
• CIS-CSM
• CIS-HRSD

Experience Requirements

• 3-7 years of ServiceNow experience
• Minimum 3 years of ITSM implementation experience
• Hands-on experience with Incident, Problem, Change, Request, and Knowledge Management.
• Experience with ServiceNow integrations and workflow automation.Experience working with enterprise customers in implementation or support projects.
• Good understanding of ServiceNow development lifecycle and best practices.

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [e-mail] for investigation.

Compensation and Benefits

A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.