ServiceNow Discovery Analyst

Community Health Systems; Franklin (TN); On-site; USD 110,000 - 150,000; Full time

Job summary

Community Health Systems is seeking a ServiceNow Discovery Analyst to strengthen our CMDB and data quality across IT assets and services. You will configure Discovery, manage MID Servers and credentials, and align with the CSDM to deliver trusted data for operations and decision making.

You will collaborate with architects and owners, define discovery scopes, troubleshoot issues, and contribute to dashboards and metrics that show service health.

Qualifications

• 3+ years of hands-on ServiceNow development including CMDB and Discovery.
• Experience deploying MID Servers, credentials, and discovery probes/patterns.
• Strong CMDB data model knowledge, CSDM framework, CI lifecycle management.
• Proficiency in ServiceNow scripting: Business Rules, Script Includes, Glide APIs.
• Networking and virtualization concepts and infrastructure familiarity.
• CSA certification.
• Strong analytical, documentation, and communication skills.

Responsibilities

• Develop, configure, and maintain ServiceNow Discovery, MID Servers, and credential management
• Manage CMDB class structures, CI relationships, and reconciliation rules
• Ensure CMDB data quality, completeness, and compliance with the CSDM
• Troubleshoot discovery errors and CI population issues using logs, probes, sensors, and patterns
• Integrate with external data sources using Integration Hub, REST/SOAP APIs, or import sets
• Collaborate with stakeholders to define discovery schedules, scopes, and CI attributes
• Assist with Service Mapping and infrastructure dependency modeling as needed
• Participate in audits, compliance reviews, and service lifecycle management processes
• Support CMDB-related KPIs and dashboard development
• Contribute to platform upgrades, health monitoring, and lifecycle support of Discovery components

Skills

ServiceNow development

CMDB & Discovery

MID Servers

Scripting

CI lifecycle management

CSA certification

Analytical skills

Tools

Integration Hub

REST/SOAP APIs

Glide APIs

Job description

Position Summary:

We are seeking a dedicated ServiceNow Discovery Analyst with a strong focus on CMDB and Discovery to support the implementation, enhancement, and operational stability of our Configuration Management Database and related discovery/integration processes. The ideal candidate will have hands-on experience configuring ServiceNow Discovery, managing CI data, and aligning with the Common Service Data Model (CSDM) to ensure accurate, trusted, and actionable data within the platform.

This role will work closely with ServiceNow architects, infrastructure teams, and application owners to ensure comprehensive and reliable visibility into IT assets and services.

Key Responsibilities:

• Develop, configure, and maintain ServiceNow Discovery, MID Servers, and credential management

• Manage and optimize CMDB class structures, CI relationships, and reconciliation rules

• Ensure CMDB data quality, completeness, and compliance with the Common Service Data Model (CSDM)

• Troubleshoot discovery errors and CI population issues using logs, probes, sensors, and patterns

• Integrate with external data sources using Integration Hub, REST/SOAP APIs, or import sets to enrich CI data

• Collaborate with stakeholders to define discovery schedules, scopes, and CI attributes relevant to business needs

• Assist with Service Mapping and infrastructure dependency modeling as needed

• Participate in audits, compliance reviews, and service lifecycle management processes

• Support CMDB-related KPIs and dashboard development

• Contribute to platform upgrades, health monitoring, and lifecycle support of Discovery components

Required Qualifications:

• 3+ years of hands-on ServiceNow development experience, including CMDB and Discovery

• Experience deploying and managing MID Servers, credentials, and discovery probes/patterns

• Strong understanding of CMDB data model, CSDM framework, and CI lifecycle management

• Proficiency in ServiceNow scripting: Business Rules, Script Includes, and Glide APIs

• Familiarity with networking concepts, infrastructure components, and virtualization technologies

• Experience with troubleshooting discovery issues, logs, and CI reconciliation

• ServiceNow Certified System Administrator (CSA)

• Strong analytical, documentation, and communication skills

Preferred Qualifications:

• ServiceNow Discovery and CMDB certifications

• Experience with Service Mapping, Event Management, or ITOM Visibility

• Familiarity with data normalization, transformation maps, and reconciliation processes

• Knowledge of asset lifecycle and ITAM integration points

• Exposure to hybrid cloud environments and third-party integration platforms

Equal Employment Opportunity

This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to http://www.chs.net/serving-communities/locations/ to obtain the main telephone number of the facility and ask for Human Resources.