IDR-451959 | Technical Support Engineer - Platform Technologies

Bullhorn Middleware Test Company; Orlando (FL); Remote; USD 110,000 - 140,000; Full time

Benefits offered by this job

Competitive compensation package

Full benefits (Medical, Vision, Dental, and more)

Opportunity to work with an industry-leading organization

Close-knit team-oriented culture

Job summary

A leading technology solutions provider is seeking a ServiceNow CMDB Solutions Specialist to enhance and optimize the ServiceNow platform focusing on the Configuration Management Database (CMDB). The successful candidate will collaborate with various stakeholders, manage expectations, and ensure successful project delivery. This role requires a minimum of 5 years of CMDB experience in ServiceNow, technical knowledge, and an ability to work in a team-oriented culture. Attractive compensation and benefits are included.

Qualifications

• Minimum of 5 years of experience utilizing CMDB in ServiceNow.
• Proven experience implementing a CMDB in environments with 20,000+ CIs.
• Strong understanding of data models and business requirements.
• Team-oriented with developers and solutions specialists collaboration.
• Background as a Business/Process Analyst with ServiceNow CMDB knowledge.

Responsibilities

• Liaise between Live Operations, Enterprise Architecture, and Enterprise Technology stakeholders.
• Translate stakeholder requests into business requirements.
• Support the definition of relationships and dependencies between Configuration Items.
• Monitor platform performance, optimize configurations, and troubleshoot CMDB issues.
• Develop documentation, models, and guidelines; provide CMDB data-model training.

Skills

CMDB experience in ServiceNow

Technical support for relational databases

Troubleshooting technical issues

ServiceNow platform support

JavaScript skills

Tools

ServiceNow

MySQL

PostGres

Linux

ServiceNow

Job description

IDR is seeking a ServiceNow CMDB Solutions Specialist to join one of our top clients in Los Angeles, California. This role offers a unique opportunity to collaborate with a dynamic team to enhance and optimize the ServiceNow platform, focusing on the Configuration Management Database (CMDB).

Position Overview/Responsibilities for the ServiceNow CMDB Solutions Specialist

• Serve as the primary liaison between Live Operations, Enterprise Architecture, and Enterprise Technology stakeholders to ensure alignment and successful project delivery.
• Translate stakeholder requests into business requirements, balancing them with ServiceNow best practices and current configurations.
• Support the definition of relationships and dependencies between Configuration Items (CIs) in line with the Common Service Data Model (CSDM).
• Monitor platform performance, optimize configurations, and troubleshoot CMDB‑related issues.
• Develop and maintain documentation, models, and guidelines for CMDB usage, and provide training on data model standards and platform updates.

Required Skills for ServiceNow CMDB Solutions Specialist

• Minimum of 5 years of experience utilizing CMDB in ServiceNow.
• Proven experience implementing a CMDB in ServiceNow, particularly in environments with 20,000+ CIs.
• Strong understanding of data models and business requirements.
• Ability to work collaboratively with a team of developers and solutions specialists.
• Experience in a Business/Process Analyst role with technical knowledge of ServiceNow CMDB.

What's in it for you?

• Competitive compensation package
• Full benefits (Medical, Vision, Dental, and more!)
• Opportunity to work with an industry‑leading organization
• Close‑knit and team‑oriented culture

Top Skills

• 2+ years’ experience supporting external customers with troubleshooting difficult technical issues
• 2+ years’ experience providing technical support to relational databases; MySQL or PostGres
• 2+ years’ experience supporting/administering Linux environments
• Experience in Unix Shell – utilizing shell scripting to automate tasks
• Experience within database tables & validating data on the back end of databases
• Strong reading & writing JavaScript skills
• Experience using or supporting ServiceNow platforms
• 25+ Years of Proven abase tables and experience validating data on the back end.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 11 years in a row