ServiceNow CMDB Engineer

Veritas Search Group

Dallas (TX)

On-site

USD 110,000 - 130,000

Full time

14 days+

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Job summary

A technology recruitment firm in Dallas is seeking a mid-senior level ServiceNow CMDB Engineer to design and maintain the CMDB to align with IT infrastructure. Candidates should have a Bachelor's in Computer Science or related field and proven expertise in ServiceNow implementations. Responsibilities include enforcing governance policies and collaborating cross-functionally. Competitive salary is offered, ranging from $110,000 to $130,000 annually.

Qualifications

Proven experience as a SME in ServiceNow ITOM, CMDB, and CSDM implementations.
Strong understanding of CMDB concepts and governance frameworks.
Experience supporting ITOM, ITSM, and asset management environments.

Responsibilities

Design, implement, and maintain the CMDB data model.
Define and enforce governance policies for CMDB data accuracy.
Collaborate cross-functionally to implement configuration management processes.

Skills

Proven experience as a subject matter expert in ServiceNow ITOM, CMDB, and CSDM

Strong communication skills

Problem-solving skills

Understanding of ITIL processes

Ability to operate independently

Education

Bachelor’s degree in Computer Science, Engineering, or related field

Tools

ServiceNow

Job description

Join to apply for the ServiceNow CMDB Engineer role at Veritas Search Group

This range is provided by Veritas Search Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$110,000.00/yr - $130,000.00/yr

Direct message the job poster from Veritas Search Group

This role requires candidates who are currently authorized to work in the U.S. without sponsorship, and C2C arrangements are not accepted. This role is on-site.

The ServiceNow CMDB Engineer will be part of an enterprise IT team in a fast-paced, dynamic environment. This role focuses on the design, implementation, and maintenance of the Configuration Management Database (CMDB), ensuring it aligns with the organization’s IT infrastructure and the Common Service Data Model (CSDM). The position also involves upper-tier operational support, governance, and integration across multiple systems. Occasional travel to data centers or other sites may be required.

Key Responsibilities

Design, implement, and maintain the CMDB data model in alignment with IT infrastructure and the Common Service Data Model (CSDM).
Define and enforce governance policies to ensure CMDB data accuracy, completeness, and integrity.
Manage relationship mappings between Configuration Items (CIs), define CI class structures, attributes, and relationships per CSDM standards.
Configure and maintain integrations with external systems to ensure accurate and up-to-date ITOM and ITAM data.
Develop and maintain CMDB health dashboards and reports to provide actionable insights for IT and business stakeholders.
Participate in architecture reviews and ensure supportability standards are met.
Research and recommend automated or innovative approaches to system administration tasks that improve scalability and sustainability.
Support ITOM-related process improvement, re-engineering, and gap analysis activities with key stakeholders.
Develop documentation that supports governance, architecture, and configuration management practices.
Mentor junior administrators and engineers in systems design, documentation, and operational best practices.
Collaborate cross-functionally to define and implement configuration management and service mapping processes.
Maintain and improve system standards to enhance operational stability and performance.
Perform other duties and responsibilities as assigned.

Required Qualifications

Bachelor’s degree in Computer Science, Engineering, or related field; equivalent experience acceptable.
Proven experience as a subject matter expert (SME) in ServiceNow ITOM, CMDB, and CSDM implementations.
Strong understanding of CMDB concepts, data modeling, and governance frameworks.
Experience supporting ITOM, ITSM, and asset management environments.
Strong communication, troubleshooting, and problem-solving skills.
Understanding of ITIL processes, particularly configuration management.
Excellent organizational, planning, and stakeholder management abilities.
Ability to operate independently, manage multiple priorities, and perform under pressure.
Strong judgment, decision-making, and analytical skills.
Familiarity with Agile methodologies and IT service delivery processes.
Availability to work evenings or weekends for scheduled changes or emergencies.