Conference Services Manager - Full time

Four Seasons; Hawaii; On-site; USD 89,000 - 98,000; Full time

Benefits offered by this job

Competitive salary & wages

Comprehensive benefits package

Paid time off including Vacation and Sick time

Excellent Training and Development opportunities

Employee Travel Program

Complimentary Dry Cleaning for Employee Uniforms

Job summary

Four Seasons in Hawaii is seeking a Conference Services Manager to oversee the planning and execution of meetings and special events. This role requires strong organizational and communication skills, along with at least two years of hospitality experience, preferably in luxury settings.

The successful candidate will work closely with various departments to ensure seamless program delivery and exceptional guest experiences. A competitive salary ranging from $89,000 to $98,000 along with a comprehensive benefits package is offered.

Qualifications

• 2+ years of experience in Conference Services, Catering, Events, or Hotel Operations.
• Luxury hospitality experience is preferred.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead planning and execution of group programs from contract turnover through departure.
• Serve as the primary contact for meeting planners and group clients.
• Coordinate program requirements across various departments.
• Prepare and manage Banquet Event Orders (BEOs) and operational timelines.

Skills

Organizational skills

Communication skills

Relationship-building skills

Attention to detail

Problem-solving abilities

Tools

Delphi

Opera

Microsoft Office

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

Experience elevated luxury at Maui's most glamorous oceanfront resort. Celebrate the wonders of Maui in our open-air beachfront Resort – and allow our team to pamper you in the spirit of Aloha. Inhale the fragrance of plumeria as you dip into our adults-only infinity pool. Or set out to explore the island; we’ll customize each step of your journey, then welcome you back to unwind in the most spacious accommodations on the island.

About The Role

The Conference Services Manager serves as the primary liaison for group clients following contract turnover and is responsible for planning and executing meetings, incentive programs, and special events. This role partners closely with Sales and operational teams to ensure seamless program delivery, protect revenue, and deliver exceptional guest experiences. This position reports to the Director of Conference Services.

What You Will Do

• Lead planning and execution of group programs from contract turnover through departure
• Serve as the primary contact for meeting planners and group clients throughout the planning process
• Coordinate program requirements across Sales, Banquets, Culinary, Rooms, Finance, AV, and Resort Operations
• Prepare and manage Banquet Event Orders (BEOs), event details, and operational timelines
• Facilitate pre-conference and resume meetings to align departments and ensure successful execution
• Support billing review and financial accuracy in partnership with Finance
• Anticipate challenges and proactively communicate solutions to deliver a seamless experience
• Build strong client relationships to support satisfaction and repeat business
• Maintain Four Seasons service standards and identify opportunities to improve efficiency and execution

What you bring

• 2+ years of Conference Services, Catering, Events, Hotel Operations, or related hospitality experience preferred
• Luxury hospitality experience preferred
• Strong organizational, communication, and relationship-building skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong attention to detail and problem-solving abilities
• Working knowledge of Delphi, Opera, Microsoft Office, and related systems preferred
• Flexibility to work evenings, weekends, and holidays based on business needs

What We Offer

• Competitive salary & wages
• Comprehensive benefits package (Including Medical, Dental, Life Insurance, 401(k), Roth, etc)
• Paid time off including Vacation, Sick time, Live Well Day, Community Care Day
• Excellent Training and Development opportunities
• Learning & Development Subsidy
• Many career opportunities within the hotel and to other Four Seasons
• Employee Travel Program
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meal and Paid Meal Break
• Salary Range: $89,000 - $98,000

Schedule & Hours

• Full time
• The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need.

Be part of a cohesive team with opportunities to build a successful career with global potential. Learn more about what it is like to work at Four Seasons – visit us: foursseasons.com/careers, https://www.linkedin.com/company/four-seasons-hotels-and-resorts, https://www.facebook.com/FourSeasonsJobs, https://twitter.com/FourSeasonsJobs, https://www.fourseasons.com/maui/landing-pages/property/careers.html

Four Seasons is an Equal Opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is the Law' information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf