Guest Services Coordinator - Temporary Full Time

Four Seasons Hotels and Resorts; Hawaii; On-site; USD 33,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Paid time off

Training & development

Employee travel program

Dry cleaning for uniforms

Employee meals

Hourly: $28.60

Job summary

Four Seasons Maui is seeking a friendly Welcome Agent to greet guests arriving by private car, taxi, or limo, escort them to the Front Desk, and coordinate bell desk activities. You will ensure VIP and club floor guests are recognized and assist with transportation arrangements while maintaining detailed records of deliveries and guest services.

Ideal candidates have 1–2 years of luxury hotel experience with strong English communication skills and a willingness to learn.

Qualifications

• Reading, writing and oral proficiency required.
• Strong customer service and communication skills.
• Working knowledge of operating computer equipment is expected.
• Ability to read, speak, and write English.

Responsibilities

• Greets guests arriving by car, taxi, or limo and escorts to the Front Desk.
• Maintains records of luggage deliveries, guest room deliveries, and amenity/wedding deliveries.
• Assists with retrieving valet tickets and coordinating bell desk activities.

Skills

Communication skills

Customer service

Reading

Writing

Oral proficiency

English proficiency

Computer literacy

Tools

Computer equipment

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location:

Experience elevated luxury at Maui’s most glamorous oceanfront resort. Celebrate the wonders of Maui in our open-air beachfront Resort – and allow our team to pamper you in the spirit of Aloha. Inhale the fragrance of plumeria as you dip into our adults-only infinity pool. Or set out to explore the island; we’ll customize each step of your journey, then welcome you back to unwind in the most spacious accommodations on the island.

About the role

Acts aswelcomingagentfor all incoming and outgoing guests, including recognition of VIP, return guests, and club floor guests. Coordinates all bellman and driver activities.Assistsin arranging transportation forguest. Controls bell desk and Lei issuing to guests.

What you will do

• Greetsguests who arrive by private car, taxi, or limo and offer Leis.Escortsguests to the front desk and introduceguestto the Front Desk Agent.

• Maintainsdetailed records of all luggage deliveries, guest room deliveries,amenity/weddingdeliveriesand all necessary back up.

• Assists Door attendantin retrieving valet tickets.

What you bring

****

• One to two years luxury hotel experience in luxury hotel environment, rooms division preferable.

• Reading,writing, andoralproficiency, communication skills, strongcustomer service. Working knowledge isgenerally learnedon-the-job.

• Requires knowledge of the ability tooperatecomputer equipment.

• Ability to read and speak and write English.

What we offer

• Competitive salary & wages
• Comprehensive benefits package (Including Medical, Dental, Life Insurance, 401(k), Roth,etc)
• Paid time off including Vacation, Sick time, Live Well Day, Community Care Day
• Excellent Training and Development opportunities
• Learning & Development Subsidy
• Many career opportunities within the hotel and to other Four Seasons
• Employee Travel Program
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meal and Paid Meal Break
• Hourly: $28.60

Schedule & Hours

• Temporary Fulltime
• The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need.

Be part of a cohesive team with opportunities to build a successful career with global potential.

fourseasons.com/careers

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs

https://www.fourseasons.com/maui/landing-pages/property/careers.html

Four Seasons is an Equal Opportunity, Affluent Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf