Reservations Manager - Full time

Four Seasons; Hawaii; On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Paid time off

Training and development opportunities

Employee travel program

Complimentary employee meal

Job summary

Four Seasons Maui is seeking an experienced Reservations Manager to lead the reservations department and assist in Revenue Management to optimize occupancy and rate yield at our Maui resort.

The role requires a minimum of two years in rooms division management within Four Seasons or a related hospitality organization, with strong computer, analytical, and guest service skills. You will manage daily operations, coach staff, and ensure exceptional service in a luxury setting.

Qualifications

• Two years’ experience in rooms division management at Four Seasons or similar.
• Strong computer and analytical skills with guest service and salesmanship.
• Proven success in rooms division management; able to multitask, improve efficiency and productivity.
• English reading, speaking and writing ability.

Responsibilities

• Manage day-to-day operations of the reservations department.
• Serve as a resource for reservations sales agents and handle calls.
• Resolve problems and conflicts; schedule staff.

Skills

Computer skills

Analytical skills

Guest service

Salesmanship

English proficiency

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

Experience elevated luxury at Maui’s most glamorous oceanfront resort. Celebrate the wonders of Maui in our open-air beachfront Resort – and allow our team to pamper you in the spirit of Aloha. Inhale the fragrance of plumeria as you dip into our adults-only infinity pool. Or set out to explore the island; we’ll customize each step of your journey, then welcome you back to unwind in the most spacious accommodations on the island.

About The Role

Responsible for the overall management of the Reservations Department. Assist Director of Revenue with Revenue Management activities of the Resort to achieve budgeted goals; understanding and applying the principles of occupancy and rate to achieve maximum yield.

What You Will Do

Manage the day to day operation of the reservations department (function as resource for reservations sales agents; handle reservations sales calls; problem and conflict resolution; scheduling).

What You Bring

• Minimum of Two Years’ Experience in a rooms division management capacity with Four Seasons or another related organization, preferably Reservations.
• Comprehensive computer and analytical skills, superior guest service and salesmanship skills.
• Proven success in a previous rooms division management position required, ability to manage multiple tasks, improve efficiency and productivity.
• Ability to read and speak and write English.

What We Offer

• Competitive salary & wages
• Comprehensive benefits package (Including Medical, Dental, Life Insurance, 401(k), Roth, etc)
• Paid time off including Vacation, Sick time, Live Well Day, Community Care Day
• Excellent Training and Development opportunities
• Learning & Development Subsidy
• Many career opportunities within the hotel and to other Four Seasons
• Employee Travel Program
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meal and Paid Meal Break
• Salary Range: $80,000 - $100,000

Schedule & Hours

• Full time
• The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need.

Be part of a cohesive team with opportunities to build a successful career with global potential.

Learn more about what it is like to work at Four Seasons – visit us:

• fourseasons.com/careers
• https://www.linkedin.com/company/four-seasons-hotels-and-resorts
• https://www.facebook.com/FourSeasonsJobs
• https://twitter.com/FourSeasonsJobs
• https://www.fourseasons.com/maui/landing-pages/property/careers.html

Four Seasons is an Equal Opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf