Conference Services Manager

Waterford Group Llc; Gettysburg (Adams County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Paid Holidays

On Demand Pay

Pet Insurance

401k Plan

Hotel Discounts

Shoes for Crews

Job summary

Waterford Hotel Group is seeking a Conference Services Manager to serve as the primary liaison between the sales team and property staff, ensuring flawless execution of client events. The role focuses on coordinating arrival/departure, room setups, A/V needs, and transportation while meeting client objectives.

The ideal candidate has hotel sales experience, event operations expertise, and strong communication skills to collaborate across departments.

Qualifications

• Hotel sales experience preferred.
• Meeting and event operations/co-ordination experience preferred.
• Proficient in Microsoft Office.
• Excellent written and verbal communication with clients.

Responsibilities

• Serve as primary liaison between sales and hotel staff to meet client expectations.
• Coordinate group events including arrivals/departures, room setups, A/V needs, and transportation.
• Ensure familiarity with facility services to maximize asset utilization.
• Maintain clear communication with departments to meet client requirements.
• Communicate event details to staff and liaise with external vendors as needed.
• Update changes after BEOs and keep operations informed of changes.
• Foster excellent employee/guest relations and proactive guest satisfaction.

Skills

Attention to detail

Communication skills

Hotel sales experience

Meeting & event coordination

Client relations

Strong cross-functional collaboration

Tools

Microsoft Office Suite

Job description

Come Join the Waterford Hotel Group Team!

At Waterford Hotel Group we pride ourselves on cultivating a workplace that feels like home and brings out the best in you, each and every day. We celebrate your successes, your strengths will be appreciated, and a place where each of us can truly be ourselves. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Come for a JOB, stay for a CAREER.

The Ideal Candidate for this Position

We currently have an exciting opportunity for a Conference Services Manager and are actively looking to meet the best and brightest talent that the hospitality industry has to offer. The ideal candidate will possess a strong attention to detail and experience with meeting planning and coordination for multiple groups. This individual will understand the meaning of "flawless execution".

Job Description:

• The Conference Services Manager will act as the primary liaison between the sales team and the staff of the property while focusing on the client's expectations. This position reports to: The Director of Sales.


• Ensures precise execution of group events by effectively coordinating all operating departments to deliver required services to include but not limited to, arrival and departure, meeting room set-ups, audio visual/production needs, special individual needs, diagrams, special events, transportation as liaison to facility staff.


• Must be thoroughly familiar with all aspects of the facility including accommodations, meeting facilities and support services available to best maximize the effective utilization of the facility.


• Must constantly fulfill the general, unique or special meeting objectives of each client and ensure each meeting/event meets that client's particular meeting objectives, needs and requirements.


• Maintain open communication and timely updates with all Departments in an effort to better meet the clients' requirements.


• Communicates frequently with the sales team to ensure expectations are met or exceeded.


• Communicates effectively verbally and in writing all details of events to appropriate personnel in timely manner.


• Coordinate all aspects of the clients' needs by utilizing departmental services, along with services provided by local vendors who may offer services and/or products as requested.


• After BEOs have been distributed to all Departments, maintain accurate and up to date information by continually updating Operations Departments of changes by following change process procedures whenever changes to a meeting have occurred.


• Maintain the highest level of employee/guest relations, and excellent working relationships with all Departments.


• Take a proactive approach toward guest satisfaction.

Requirements:

• Hotel sales experience preferred.


• Meeting and event operations/planning/coordination experience preferred.


• Must have experience at properties of similar size and quality.


• Knowledge of a hotel structure and how all departments interact for overall success.


• Proficient in computer use, including the Microsoft Office Suite.


• Exceptional follow-up skills required.


• Understand the process ofmeeting room sets and how to ascertainA/V requirements.


• Excellent written and oral communications skills with clients and have the ability to analyze data and communicate effectively with peers and supervisors.

Managerial Requirements

• Clear, concise written and verbal communication skills.


• You must be able to pass a thorough background check.

WATERFORD HEALTH AND WELLNESS

Health Insurance is available on the first of the month after hire!

We value the health and wellness of you and your family. Full time associates can enroll in medical, dental and vision coverage and part-time associates averaging 17.5 hours a week can enroll in dental and vision coverage. Everyone’s needs a re different and there is something for everyone with numerous supplemental insurances to choose from.

We know that life gets in the way, and YOU deserve to recharge.

Full-time associates receive paid time off within the first 90 days of employment. We also offer paid holidays for eligible associates. If you stick with us for five years or more, enjoy paid days off for your Birthday and Employment Anniversary date!

EXCITING EXTRAS

On Demand Pay - Why wait for pay day – get your pay when you need it 24/7.

Pet Insurance - We cover the whole family, and all associates are eligible for discounted pet insurance.

401k Plan - Nobody wants to work forever, start planning for your future now.

Hotel D iscounts - It’s one of the biggest industry perks.

Shoes for Crew s - All associates are eligible for a shoe subsidy through Shoes for Crews.

For more information, please visit our website at waterfordhotelgroup.com

EOE/M/F/D/V

Source: Waterford Hotel Group