Events Management Associate

Testing Site - JPMC; Newark (DE); On-site; USD 52,000 - 78,000; Full time

Job summary

Testing Site - JPMC is seeking an Event Management Associate to lead planning meetings in the Conference Center and ensure an exceptional client experience. You will act as the single planning interface for clients, coordinating with event partners to ensure flawless execution.

The role demands strong client interaction, problem-solving, and organizational skills, with the ability to stay composed under pressure while adapting to a dynamic environment.

Qualifications

• Bachelor degree required.
• Strong client interaction and problem-solving abilities.
• High level of organization and composure under pressure.
• Experience in hospitality, event planning or food & beverage is preferred.
• Proficiency with EMS booking system and MS Office.

Responsibilities

• Oversee meetings and events in the Conference Center with internal partners.
• Provide high-touch customer service by greeting clients daily.
• Handle day-to-day client challenges and drive effective solutions.
• Maintain a flexible, can-do attitude and deliver exceptional service.
• Attend daily operations meetings and weekly event reviews.
• Execute pre- and post-conference calls to manage details.
• Manage space issues and escalate unresolved matters to lead planner.
• Cover reception duties and greet/escort clients to meeting rooms.
• Utilize EMS to detail reservations and generate reports.
• Communicate clearly between planning team and reservation holders.

Skills

Interpersonal communication

Customer service

Organizational skills

Multitasking

AV systems knowledge

Microsoft Office

EMS booking system

Education

Bachelor degree required

Tools

EMS booking system

Microsoft Office

Job description

Lead the planning and coordination of meetings within our Conference Center, delivering exceptional service at every touchpoint. Serve as the primary contact for clients, collaborating with event partners to ensure every detail is flawlessly executed. Drive seamless and impactful events that exceed expectations.

As an Event Management Associate, you will play a crucial role in planning meetings within the Conference Center and ensuring exceptional customer experience. Acting as the single point of contact during the planning process for clients, you will coordinate with event partners to ensure seamless event execution. The ideal candidate will excel in client interaction, problem-solving, and decision-making, while maintaining a high level of organization and composure under pressure.

Job Responsibilities

• Consistently oversee meetings and events within the designated center, collaborating with internal partners in catering, audio-visual, and facilities to meet and exceed client expectations.
• Personally provide high-touch customer service by meeting and greeting each client daily.
• Proactively handle day-to-day challenges presented by clients, driving towards effective solutions while maintaining a positive client experience.
• Professionally maintain a flexible and "can-do" attitude, delivering exceptional service at all times.
• Regularly participate in daily operations meetings and weekly reviews to stay ahead and informed on events you and the team are planning.
• Effectively execute pre-conference calls/meetings and post-conference calls/meetings when applicable, ensuring all details are managed.
• Promptly manage space issues and escape unresolved matters to the lead planner or manager as needed.
• Reliably cover essential reception desk functions, including answering telephone calls, returning emails, and greeting/escorting clients to their meeting room.
• Expertly master the usage of the EMS (Event Management System) to detail reservations, review incoming requests, and generate accurate reports.
• Clearly serve as a strong communicator, managing correspondence between the planning team and reservation holders throughout the booking process, while providing an outstanding customer service experience.
• Diligently prioritize new meeting room reservations from online booking tools, ensuring timely and accurate processing.

Required qualifications, capabilities, and skills

• Bachelor degree required.
• Minimum four years' experience in the Hospitality Industry, 5-Star Hotels, Event Planning, and Food & Beverage with high-touch customer service, demonstrating a strong foundation in customer service and organizational skills.
• Excellent interpersonal and communication skills, with the ability to engage with clients and colleagues professionally and warmly.
• Ability to effectively manage guest experiences and expectations using a high level of tact and diplomacy.
• Highly organized, with the ability to multitask and prioritize tasks effectively.
• Working knowledge of audio-visual systems. Proficiency in Microsoft Office tools is essential, and knowledge of the EMS booking system is required.
• Flexibility to thrive in a fast-paced and diverse environment.
• Willingness to work flexible shifts to cover conference center hours and locations.