Conference Services Lead: Elite Events & Banquets

Live! Casino & Hotel; Hanover (MD); On-site; USD 51,000 - 71,000; Full time

Benefits offered by this job

Health benefits

On-site wellness center

Career growth

Bonuses

Free parking

Discounts on Live! products

Job summary

Live! Casino & Hotel in Maryland seeks an experienced events coordinator to assist Sales & Operations in delivering exceptional group experiences. You will coordinate conferences, including food and beverage, AV, room blocks, and guest services, while managing billing and post-event activities.

The role requires at least 2 years in event management or related hospitality fields, a high school diploma, and flexibility for evenings, weekends, and holidays. Competitive benefits offered.

Qualifications

• Education: High School graduate or equivalent.
• Experience: Minimum 2 years event management, food industry or hotel experience preferred.
• Must be able to obtain and maintain the Maryland license as mandated by the Maryland Lottery and Gaming Control Agency.

Responsibilities

• Coordinate conference details including food & beverage, AV, room type allocation, and guest amenities.
• Serve as sole contact for assigned groups and manage final headcounts and billing.
• Upsell services (food & beverage, AV, and hotel) and optimize room charges.
• Prepare group resumes and review all details in BEOs; conduct site inspections and client presentations.
• Support event operations in coordination with banquet and hotel services and with outside vendors.
• Assist in re-booking repeat business and ensure timely post-event follow-ups.

Skills

Outgoing personality

Professional image

Customer service

Written and verbal communication

Interpersonal savvy

Problem solving

Time management

Collaboration

Education

High School diploma or equivalent

Tools

Microsoft Office

Delphi

Job description

Live! Casino & Hotel in Maryland seeks an experienced events coordinator to assist Sales & Operations in delivering exceptional group experiences. You will coordinate conferences, including food and beverage, AV, room blocks, and guest services, while managing billing and post-event activities.

The role requires at least 2 years in event management or related hospitality fields, a high school diploma, and flexibility for evenings, weekends, and holidays. Competitive benefits offered.