Senior Technology Support Analyst — Legal IT Specialist

Morgan, Lewis & Bockius LLP; Pennsylvania; On-site; USD 90,000 - 120,000; Full time

Job summary

Morgan, Lewis & Bockius LLP, a leading global law firm, seeks a Senior Technology Support Analyst to manage desktop/laptop systems and ensure end-user productivity. This Philadelphia-based role reports to the IT Manager and resolves advanced tech issues to support attorneys, staff, and offices.

You will participate in software pilots, deliver Level 2 support, write knowledge-base articles, and collaborate with engineers and the Help Desk to implement optimal technology solutions.

Qualifications

• Associate’s degree in a related field (or equivalent).
• Strong problem-solving and communication skills are required.
• Advanced arithmetic and data interpretation skills.
• Ability to handle varied variables with minimal standardization.
• Proficiency with Microsoft OS and office productivity software; certifications preferred.

Responsibilities

• Respond to end-users and clients on tech issues.
• Provide Level 2 hardware/software support for practice groups.
• Perform software installations and upgrades.
• Create knowledge base articles for internal use.
• Escalate and coordinate with Level 3 engineers as needed.
• Support mobility and remote locations as required.
• Maintain voice/LAN connections and routine server/app maintenance.

Skills

Problem solving

Communication skills

Analytical thinking

Adaptability

Team collaboration

Education

Associate’s degree in a related field

Tools

Microsoft Office Suite

Microsoft Office Certification

A+ Certification

Job description

Morgan, Lewis & Bockius LLP, a leading global law firm, seeks a Senior Technology Support Analyst to manage desktop/laptop systems and ensure end-user productivity. This Philadelphia-based role reports to the IT Manager and resolves advanced tech issues to support attorneys, staff, and offices.

You will participate in software pilots, deliver Level 2 support, write knowledge-base articles, and collaborate with engineers and the Help Desk to implement optimal technology solutions.