Technology Support Specialist

Morgan Lewis; Philadelphia (Philadelphia County); On-site; USD 50,000 - 65,000; Full time

Job summary

Morgan, Lewis & Bockius LLP, a leading global law firm, seeks an entry-level Technology Support Analyst for its Philadelphia office. The role focuses on desktop/laptop support and conference-room/AV systems to ensure end-user productivity.

You will support live meetings, prepare rooms, and document issues in ServiceNow. Reporting to the IT Manager, you will diagnose problems, assist with room setups, and escalate complex issues when needed, while maintaining professional service during

Qualifications

• High school diploma or equivalent; additional technical education, coursework, or practical experience is preferred.
• Basic understanding of computers, peripherals, conferencing tools, cables, displays, audio equipment, and common workplace technology.
• Strong interest in audiovisual, conferencing, event, or meeting-support technology.

Responsibilities

• Prepare conference rooms and meeting spaces for scheduled meetings, presentations, video conferences, and firm events.
• Provide live and time-sensitive support for meetings involving attorneys, clients, executives, professional staff, and outside participants.
• Support Microsoft Teams, Zoom, Microsoft Teams Rooms, and other firm-approved conferencing platforms.
• Set up and troubleshoot cameras, microphones, speakers, displays, projectors, room-control systems, cabling, adapters, and related audiovisual equipment.
• Respond quickly and professionally when technical problems occur during meetings and remain calm while troubleshooting under pressure.
• Document incidents and service requests accurately in ServiceNow, including equipment details, troubleshooting steps, outcomes, and required follow-up.
• Escalate complex issues to senior support staff, vendors, facilities, networking, or other IT teams while maintaining ownership of communication and follow-through.

Skills

Customer service

Communication

Interpersonal skills

Time management

Education

High school diploma

Tools

ServiceNow

Microsoft Teams

Zoom

Job description

Morgan, Lewis & Bockius LLP, one of the worlds leading global law firms, with offices in strategic hubs of commerce, law, and government across North America, Asia, Europe, and the Middle East, is seeking a Technology Support Analyst to support desktop/laptop computer systems of a moderate to complex nature to ensure end-user productivity and efficiency. Reporting to the IT Manager, the Technology Support Specialist provides front-line support for conference rooms, audiovisual systems, video meetings, and other meeting technologies. The position is designed for an entry-level candidate who is dependable, curious, customer-focused, and willing to learn. The specialist helps prepare rooms, test equipment, support live meetings, identify potential problems before they affect users, and document or elevate issues appropriately. This position will reside in the Philadelphia office and will work a daily schedule of 9:00 am - 5:30 pm EST.

Responsibilities

• Prepare conference rooms and meeting spaces for scheduled meetings, presentations, video conferences, and firm events.
• Perform routine room checks, equipment testing, and preventive maintenance to confirm systems are ready for use.
• Provide live and time-sensitive support for meetings involving attorneys, clients, executives, professional staff, and outside participants.
• Support Microsoft Teams, Zoom, Microsoft Teams Rooms, and other firm-approved conferencing platforms.
• Set up and troubleshoot cameras, microphones, speakers, displays, projectors, room-control systems, cabling, adapters, and related audiovisual equipment.
• Respond quickly and professionally when technical problems occur during meetings and remain calm while troubleshooting under pressure.
• Monitor meeting schedules, prioritize overlapping requests, and coordinate coverage for multiple rooms or events.
• Proactively identify equipment, room, or scheduling issues and take appropriate action without waiting for detailed instructions.
• Assist users with screen sharing, audio and video settings, presentation connections, guest participation, and basic meeting controls.
• Document incidents and service requests accurately in ServiceNow, including equipment details, troubleshooting steps, outcomes, and required follow-up.
• Escalate complex issues to senior support staff, vendors, facilities, networking, or other IT teams while maintaining ownership of communication and follow-through.
• Maintain inventories of audiovisual equipment, adapters, cables, loaner devices, and room accessories.
• Assist with installation, replacement, testing, and basic configuration of conference-room and multimedia technology.
• Create and update simple user instructions, room guides, checklists, and internal support documentation.
• Provide limited general technology support when needed, while maintaining conference-room and meeting support as the primary focus of the role.
• Perform other related duties as assigned based on operational needs.

Experience and Qualifications

• High school diploma or equivalent; additional technical education, coursework, or practical experience is preferred.
• Basic understanding of computers, peripherals, conferencing tools, cables, displays, audio equipment, and common workplace technology.
• Strong interest in audiovisual, conferencing, event, or meeting-support technology.
• Excellent customer-service, communication, and interpersonal skills.
• Dependable and punctual, with the ability to arrive early for scheduled meetings and complete required room checks.
• Ability to follow procedures while also using initiative and sound judgment when unexpected issues arise.
• Ability to manage multiple requests, remain organized, and work effectively in time-sensitive situations.
• Attention to detail and willingness to take ownership of tasks through completion.
• Ability to learn unfamiliar systems through training, documentation, research, and hands-on practice.
• Ability to move and set up common audiovisual equipment and work on-site as required.
• Preferred qualifications: Prior customer-service, help-desk, event-support, classroom-technology, hospitality, or audiovisual experience.
• Familiarity with Microsoft Teams, Zoom, Teams Rooms, cameras, microphones, speakers, displays, or room-control systems.
• Experience working in a professional services, legal, corporate, educational, or conference environment.
• Experience documenting work in a ticketing system such as ServiceNow.

Morgan, Lewis & Bockius LLP is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical or mental disabilities. We value inclusion and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information or any other characteristic protected by federal, state or local law. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records. California Applicants: Pursuant to the California Consumer Privacy Act, the following link contains the Firm's California Consumer Privacy Act Privacy Notice for Candidates which explains the categories of personal information that we collect and the purposes for which we use such personal information. CCPA Privacy Notice for Candidates Morgan, Lewis & Bockius, LLP reasonably accommodates applicants and employees who need them to perform the essential functions of the job because of disability, religious belief or other reason protected by applicable law. If you believe you need a reasonable accommodation during the application process, please contact Talent Acquisition at 888.534.5003 or [e-mail] If hired, your employment relationship with the firm will be on an "at-will" basis, meaning that the firm may modify the terms and conditions of your employment at any time, and that either you or the firm will be free to end the relationship at any time with or without cause and with or without advance notice, although reasonable notice would be expected. At Morgan Lewis, we work in collaboration around the world - always ready to respond to the needs of our clients and craft powerful solutions for them. From our offices in strategic hubs of commerce, law, and government in North America, Asia, Europe, and the Middle East, we work with clients ranging from established, global Fortune 100 companies to enterprising startups. We provide comprehensive litigation, corporate, finance, restructuring, employment and benefits, and intellectual property services in all major industries, helping clients address and anticipate challenges across vast and rapidly changing landscapes. And we approach every representation with an equal commitment to first understanding, and then efficiently and effectively advancing, the interests of our clients and arriving at the best results.

SEARCH FIRMS: Morgan Lewis does not accept resumes or referrals from search firms for most staff positions. If you are a search firm, employment agency, or representative of either, you will not be compensated in any way for your referral of a candidate to a position not approved for agency recruiters and/or for an inquiry submitted to anyone other than the recruiting contacts as listed on our main website.