Conference & Event Concierge – AV & Guest Services Pro

Compass Group, North America; Irving (TX); On-site; USD 33,000 - 34,000; Full time

Job summary

Flik Hospitality Group is seeking a Conference Coordinator to manage on-site event spaces, bookings and guest services for Wells Fargo conference centers across the US. The role emphasizes delivering high-level service, coordinating rooms, catering, AV needs and guest guidance.

Ideal candidates excel in communication, are comfortable presenting to groups, and can work independently in a fast-paced, hospitality-focused setting with strong Microsoft Office skills.

Qualifications

• Outstanding customer service skills.
• Superior verbal and written communication skills.
• Must be comfortable speaking in front of an audience.
• High proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Experience working in technical/audiovisual environment.

Responsibilities

• Deliver a consistent, outstanding customer service experience.
• Manage and book reservation requests; maintain room schedules through reservation system.
• Serve as first point of contact for location/site regarding Connections space and provide tours as needed.
• Greet and assist guests at Connections reception desk.
• Manage and respond to emails in location-specific folders.
• Respond promptly to reservation requests.
• Provide consultative event coordinator services including catering, room setups, AV troubleshooting and logistics.
• Perform set-up and clean-up for beverage service as needed.
• Ensure room configurations are correct 30 minutes before start.
• Answer site-specific questions about local amenities.
• Maintain Connections space and submit work orders.
• Perform additional duties as assigned by manager.

Skills

Customer service

Verbal communication

Written communication

Public speaking

Microsoft Office

Event coordination

Independent worker

Tools

Microsoft Office

Job description

Flik Hospitality Group is seeking a Conference Coordinator to manage on-site event spaces, bookings and guest services for Wells Fargo conference centers across the US. The role emphasizes delivering high-level service, coordinating rooms, catering, AV needs and guest guidance.

Ideal candidates excel in communication, are comfortable presenting to groups, and can work independently in a fast-paced, hospitality-focused setting with strong Microsoft Office skills.