CONFERENCE COORDINATOR

Compass Group, North America; Irving (TX); On-site; USD 33,000 - 34,000; Full time

Job summary

Flik Hospitality Group is seeking a Conference Coordinator to manage on-site event spaces, bookings and guest services for Wells Fargo conference centers across the US. The role emphasizes delivering high-level service, coordinating rooms, catering, AV needs and guest guidance.

Ideal candidates excel in communication, are comfortable presenting to groups, and can work independently in a fast-paced, hospitality-focused setting with strong Microsoft Office skills.

Qualifications

• Outstanding customer service skills.
• Superior verbal and written communication skills.
• Must be comfortable speaking in front of an audience.
• High proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Experience working in technical/audiovisual environment.

Responsibilities

• Deliver a consistent, outstanding customer service experience.
• Manage and book reservation requests; maintain room schedules through reservation system.
• Serve as first point of contact for location/site regarding Connections space and provide tours as needed.
• Greet and assist guests at Connections reception desk.
• Manage and respond to emails in location-specific folders.
• Respond promptly to reservation requests.
• Provide consultative event coordinator services including catering, room setups, AV troubleshooting and logistics.
• Perform set-up and clean-up for beverage service as needed.
• Ensure room configurations are correct 30 minutes before start.
• Answer site-specific questions about local amenities.
• Maintain Connections space and submit work orders.
• Perform additional duties as assigned by manager.

Skills

Customer service

Verbal communication

Written communication

Public speaking

Microsoft Office

Event coordination

Independent worker

Tools

Microsoft Office

Job description

Flik Hospitality Group

Salary: $24 - $25 / hour

What makes FLIK click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary

Connections is the branded term for the Wells Fargo corporate conference centers within their large administrative buildings. The Connections team manages collaborative, meeting, and event space in 13 markets across the United States. Our customers are Wells Fargo Employees, contract staff, and nonprofit organizations. This is an internal client facing role that provides the opportunity to combine your passion for delivering a high level of service, with excellent people skills, and an enthusiasm for getting issues resolved quickly to enhance the on-site experience for employees and clients.

Conference Coordinator Responsibilities

• Deliver a consistent, outstanding customer service experience
• Manage and book reservation requests; maintain room schedules through reservation system
• Serve as first point of contact for their specific location/site regarding Connections space - provide tours to clients as necessary
• Greet and provide directional assistance to all guest/facilitators as needed, be a welcoming first impression at Connections reception desk
• Manage and respond to all emails in the location-specific folders in shared Connections mailbox
• Respond in a timely manner when processing customer requests for reservations
• Provide consultative event coordinator services to customers, including catering, room set-ups, AV troubleshooting and general event logistics
• Perform set-up and clean-up for beverage service as needed
• Responsible for room setups; assuring room configurations are correct, ready 30 minutes prior to event start
• Knowledgeable in answering site specific questions regarding local amenities
• Responsible for maintaining Connections space, including submitting work orders as needed.
• Perform additional duties as assigned by manager

Minimum Qualifications

• Outstanding customer service skills
• Superior verbal and written communication skills, especially customer friendly communications
• Must be comfortable speaking in front of an audience
• High proficiency with Microsoft Office product suite (i.e. Excel, Word, PowerPoint, Outlook)
• Experience working in technical/audiovisual environment
• Ability to work independently, prioritize effectively and make decisions
• Ability to adapt quickly to change and maintain a flexible approach when providing customer support