CONFERENCE SERVICES MANAGER

Compass Group USA; Minneapolis (MN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Employee Assistance Program

FSAs

Personal Leave

Job summary

Compass Group USA, inside Flik Hospitality, seeks a Conference Operations Lead to manage two conference centers with a team of four coordinators and to ensure superb on-site service for executives and clients. You will coordinate event logistics, resolve conflicts, and maintain AV and room setups for high-profile meetings across markets.

The role emphasizes client satisfaction, cross-functional collaboration, and continuous improvement of utilization and service scores, with flexible hours

Qualifications

• Superior verbal and written communication skills, especially customer friendly communications.
• Must be comfortable speaking in front of an audience.
• High proficiency with Microsoft Office product suite (Excel, Word, PowerPoint, Outlook).
• Ability to manage teams, work independently, prioritize effectively and make decisions.
• Ability to adapt quickly to change and maintain a flexible approach when providing customer support.
• Able to work a flexible schedule to include evening and weekend hours.

Responsibilities

• Effectively manage day-to-day site operations of 2 conference centers with a staff of 4 Conference Coordinators.
• Keep open communication with Area Manager and Contract Manager, ask questions, and elevate issues with staff or at the site.
• Manage and assign daily duties of Connections staff (i.e. event setups/teardowns, room flips, customer check-in, etc.).
• Act as lead contact and support for executive level meetings/events.
• Adjudicates reservation conflicts and resolve to find alternate space as needed; modify reservations as needed and/or requested.
• Oversee room setups; assure room configurations are correct, ready 30 minutes prior to event start.
• Knowledgeable to provide technical support for in-room AV equipment.
• Maintain staff by recruiting, selecting, orienting and training employees and developing and making sure employees that report to you meet performance expectations.
• Supervise and support Connections Project Coordinators in staffing, training, coaching, and retention.
• Host weekly team meetings and bi-weekly one-on-ones with direct reports.
• Organize workflow and ensure employees understand duties and delegated tasks.
• Ensure work environment is safe, secure and healthy.

Skills

Verbal & written communication

Public speaking

Microsoft Office

Team leadership

Customer service

Event coordination

Tools

Zoom

MS Teams

Reservation systems

Job description

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What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands‑on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary

We manage Wells Fargo corporate conference centers within their large administrative buildings. The team manages collaborative, meeting, and event space in 13 markets across the United States. This is an internal client facing role that provides the opportunity to combine your passion for delivering a high level of service, with excellent people skills, and an enthusiasm for getting issues resolved quickly to enhance the on‑site experience for employees and clients.

Key Responsibilities:

• Effectively manage day‑to‑day site operations of 2 conference centers with a staff of 4 Conference Coordinators
• Keep open communication with Area Manager and Contract Manager, ask questions, and elevate issues with staff or at the site
• Manage and assign daily duties of Connections staff (i.e. event setups/teardowns, room flips, customer check‑in, etc.)
• Act as lead contact and support for executive level meetings/events
• Act as primary Connections support assisting in the planning and logistical coordination for all high-level, large-scale events
• Review monthly operational metrics, actively identify and share opportunities to increase utilization, raise customer service scores, lower cancellation rates and unfilled requests
• Build Connections business and increase space utilization by understanding local lines of business drivers and needs; build relationships with key partners in market
• Establish and maintain close working relationships with cross functional partners
• Deliver a consistent, outstanding customer service experience always
• Oversee and audit reservation requests and process in reservation systems
• Knowledgeable on all Connections site information; able to answer questions and/or research information regarding specific Connections locations, in addition to their specific site
• Adjudicates reservation conflicts (e.g. two groups arrive for same space on the same day) and resolve to find alternate space as needed; modify reservations as needed and/or requested
• Oversee room setups; assuring room configurations are correct, ready 30 minutes prior to event start
• Knowledgeable to provide technical support for in‑room AV equipment (i.e. laptop connection, digital display, video/audio conference etc.)
• Maintain staff by recruiting, selecting, orienting and training employees and developing and making sure employees that report to you meet performance expectations
• Supervise and support Connections Project Coordinators in areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising and rewarding performance and retention
• Monitor employee productivity and provide constructive feedback and coaching
• Host weekly team meetings with all staff as well as bi‑weekly one on ones with each direct report
• Organize the workflow and ensure that employees understand their job duties and delegated tasks
• Ensure that work environment is safe, secure and healthy

Minimum Qualifications:

• Superior verbal and written communication skills, especially customer friendly communications
• Must be comfortable speaking in front of an audience
• High proficiency with Microsoft Office product suite (i.e. Excel, Word, PowerPoint, Outlook)
• Ability to manage teams, work independently, prioritize effectively and make decisions
• Ability to adapt quickly to change and maintain a flexible approach when providing customer support
• Able to work a flexible schedule to include evening and weekend hours

Preferred Skills

• 2+ years supervisory experience (managing teams)
• Ability to navigate virtual meeting platforms i.e. Zoom and MS Teams
• Catering or other food service‑related experience
• Communications, Event Planning or Hospitality background

Associates at Flik Hospitality are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.