CONFERENCE COORDINATOR

Compass Group USA; Irving (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

Flik Hospitality at Wells Fargo conference centers seeks a Conference Coordinator to deliver top-tier service for on-site events and assist with reservations, tours and client communications.

You will coordinate catering, room setups, AV troubleshooting and logistics, ensuring spaces are ready and welcoming for employees and clients across 13 markets.

Qualifications

• Superior verbal and written communication skills.
• Must be comfortable speaking in front of an audience.
• High proficiency with Microsoft Office product suite (Excel, Word, PowerPoint, Outlook).
• Experience working in technical/audiovisual environment.
• Ability to work independently, prioritize effectively and make decisions.
• Ability to adapt quickly to change and maintain a flexible approach when providing customer support.
• Able to remain mobile for extended periods during workday.
• Able to work a flexible schedule to include evening and weekend hours.
• Must be able to lift 50 pounds.

Responsibilities

• Deliver a consistent, outstanding customer service experience.
• Manage and book reservation requests; maintain room schedules through reservation system.
• Serve as first point of contact for their location/site regarding Connections space; provide tours to clients as necessary.
• Greet and provide directional assistance to all guest/facilitators as needed, be a welcoming first impression at Connections reception desk.
• Manage and respond to all emails in the location-specific folders in shared Connections mailbox.
• Respond in a timely manner when processing customer requests for reservations.
• Provide consultative event coordinator services to customers, including catering, room set-ups, AV troubleshooting and general event logistics.
• Perform set-up and clean-up for beverage service as needed.
• Responsible for room setups; assuring room configurations are correct, ready 30 minutes prior to event start.
• Knowledgeable in answering site specific questions regarding local amenities.
• Responsible for maintaining Connections space, including submitting work orders as needed.
• Perform additional duties as assigned by manager.

Skills

Verbal communication

Written communication

Public speaking

MS Office

AV experience

Independent work

Flexible schedule

Mobility

Lifting 50 pounds

Tools

Reservation software

Zoom/Skype/MS Teams

Job description

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What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands‑on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary

Connections is the branded term for the Wells Fargo corporate conference centers within their large administrative buildings. The Connections team manages collaborative, meeting, and event space in 13 markets across the United States. Our customers are Wells Fargo Employees, contract staff, and nonprofit organizations. This is an internal client facing role that provides the opportunity to combine your passion for delivering a high level of service, with excellent people skills, and an enthusiasm for getting issues resolved quickly to enhance the on‑site experience for employees and clients.

Conference Coordinator Responsibilities:

• Deliver a consistent, outstanding customer service experience
• Manage and book reservation requests; maintain room schedules through reservation system
• Serve as first point of contact for their specific location/site regarding Connections space - provide tours to clients as necessary
• Greet and provide directional assistance to all guest/facilitators as needed, be a welcoming first impression at Connections reception desk
• Manage and respond to all emails in the location‑specific folders in shared Connections mailbox
• Respond in a timely manner when processing customer requests for reservations
• Provide consultative event coordinator services to customers, including catering, room set‑ups, AV troubleshooting and general event logistics
• Perform set‑up and clean‑up for beverage service as needed
• Responsible for room setups; assuring room configurations are correct, ready 30 minutes prior to event start
• Knowledgeable in answering site specific questions regarding local amenities
• Responsible for maintaining Connections space, including submitting work orders as needed.
• Perform additional duties as assigned by manager

Minimum Qualifications:

• Superior verbal and written communication skills, especially customer friendly communications
• Must be comfortable speaking in front of an audience
• High proficiency with Microsoft Office product suite (i.e. Excel, Word, PowerPoint, Outlook)
• Experience working in technical/audiovisual environment
• Ability to work independently, prioritize effectively and make decisions
• Ability to adapt quickly to change and maintain a flexible approach when providing customer support
• Able to remain mobile for extended periods during workday
• Able to work a flexible schedule to include evening and weekend hours
• Must be able to lift 50 pounds

Preferred Skills:

• Work experience with reservation software platforms
• Ability to navigate virtual meeting platforms i.e. Zoom, Skype, MS Teams
• Catering or other food service‑related experience
• Communications, Event Planning or Hospitality background

Associates at Flik Hospitality are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.