Concierge Team Lead - Guest Experience & Operations

JLL; Chicago (IL); On-site; USD 69,986,000 - 73,288,000; Full time

Job summary

JLL is seeking a Concierge Assistant Manager in Chicago to lead and support a guest-focused team, ensuring exceptional service while the Concierge Manager is unavailable. The role emphasizes maintaining high standards and smooth operations across property programs.

The position requires a minimum of 1 year in luxury hospitality or related fields and strong leadership, communication, and organizational skills. The schedule is typically Monday–Friday with morning shifts.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year experience in luxury hospitality, high-end retail, or fine dining.
• Minimum 1 year leadership experience.

Responsibilities

• Set exemplary service standards and support all property programs.
• Coach and train team members on policies, procedures, and standards.
• Motivate team to exceed guest expectations while holding them accountable.
• Maintain professional appearance of designated workspaces with appropriate resources.
• Build and maintain relationships with area concierge networks and tourism industry contacts.
• Work with management to execute property initiatives and meet job function goals.
• Demonstrate strong knowledge of local community, events, and attractions.
• Greet tenants and visitors professionally throughout the property.
• Enforce visitor protocols and contact tenants for guest authorization as needed.
• Respond promptly to inquiries and provide guidance to tenants and visitors.
• Maintain knowledge of building management and security protocols.
• Report on security issues and team concerns to appropriate parties.
• Provide coaching to team members and foster a positive team environment.
• Serve as primary point of contact when Concierge Manager is unavailable.
• Additional duties as assigned.

Skills

Leadership

Customer service

People skills

Communication

Organizational skills

Problem-solving

Self-starter

MS Office

Adaptability

Education

High school diploma or equivalent

1 year leadership experience

1 year experience in luxury hospitality/high-end retail/fine dining

Job description

JLL is seeking a Concierge Assistant Manager in Chicago to lead and support a guest-focused team, ensuring exceptional service while the Concierge Manager is unavailable. The role emphasizes maintaining high standards and smooth operations across property programs.

The position requires a minimum of 1 year in luxury hospitality or related fields and strong leadership, communication, and organizational skills. The schedule is typically Monday–Friday with morning shifts.