Evening Luxury Concierge & Guest Experience

Related Management Company; Chicago (IL); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Local 1 Union

Job summary

Related Management Company is seeking a Concierge for the 500 Lake Shore Drive property in Chicago. You will be the first impression for residents and guests, delivering warm, polished service and helping create a welcoming atmosphere.

Shifts run 3 pm–11 pm Thu–Mon with Tue/Wed off; compensation starts at $22.35 per hour and includes Local 1 Union benefits. The role emphasizes resident services, front desk operations, and teamwork in a luxury property environment.

Qualifications

• A passion for excellent service and a composed, professional attitude.
• Experience 1-3 years in hospitality, customer service, or luxury properties is a plus.
• Comfort using basic digital tools (logging systems, CRM platforms, Emails, MS Office tools etc.).
• Ability to lift to 50 lbs and stand for long periods.
• High school diploma or equivalent.

Responsibilities

• Greet residents and guests with professionalism and warmth.
• Announce visitors and manage deliveries with care.
• Keep the lobby calm, clean, and inviting.
• Support leasing tours and resident events with a polished front desk presence.
• Conduct lobby checks for lighting, music, scent, and overall atmosphere.
• Monitor building camera systems and logs.
• Track vendor and contractor activity and follow access procedures.
• Respond to safety or privacy concerns calmly and appropriately.
• Log and organize packages and deliveries using digital tools.
• Track service requests and amenity bookings.
• Support the package room and inventory systems.
• Manage visitor logs and help maintain accurate resident preferences.
• Prepare elevators and common areas for scheduled moves.
• Notify the Resident Manager of unscheduled move-ins/outs.
• Ensure smooth transitions with clear communication.
• Welcome prospective residents and alert the leasing team.
• Share branded materials and collect contact information.
• Maintain a composed and helpful presence.
• Offer local tips, help with events, and maintain bulletin boards.
• Remember and act on resident preferences to personalize service.
• Be a trusted connector in the community.
• Follow all emergency procedures and stay calm under pressure.

Skills

Customer service

Professionalism

Communication

Service mindset

Flexibility

Education

High school diploma or equivalent

Tools

CRM systems

MS Office

Job description

Related Management Company is seeking a Concierge for the 500 Lake Shore Drive property in Chicago. You will be the first impression for residents and guests, delivering warm, polished service and helping create a welcoming atmosphere.

Shifts run 3 pm–11 pm Thu–Mon with Tue/Wed off; compensation starts at $22.35 per hour and includes Local 1 Union benefits. The role emphasizes resident services, front desk operations, and teamwork in a luxury property environment.