Concierge Assistant Manager

JLL; Chicago (IL); On-site; USD 69,986,000 - 73,288,000; Full time

Job summary

JLL is seeking a Concierge Assistant Manager in Chicago to lead and support a guest-focused team, ensuring exceptional service while the Concierge Manager is unavailable. The role emphasizes maintaining high standards and smooth operations across property programs.

The position requires a minimum of 1 year in luxury hospitality or related fields and strong leadership, communication, and organizational skills. The schedule is typically Monday–Friday with morning shifts.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year experience in luxury hospitality, high-end retail, or fine dining.
• Minimum 1 year leadership experience.

Responsibilities

• Set exemplary service standards and support all property programs.
• Coach and train team members on policies, procedures, and standards.
• Motivate team to exceed guest expectations while holding them accountable.
• Maintain professional appearance of designated workspaces with appropriate resources.
• Build and maintain relationships with area concierge networks and tourism industry contacts.
• Work with management to execute property initiatives and meet job function goals.
• Demonstrate strong knowledge of local community, events, and attractions.
• Greet tenants and visitors professionally throughout the property.
• Enforce visitor protocols and contact tenants for guest authorization as needed.
• Respond promptly to inquiries and provide guidance to tenants and visitors.
• Maintain knowledge of building management and security protocols.
• Report on security issues and team concerns to appropriate parties.
• Provide coaching to team members and foster a positive team environment.
• Serve as primary point of contact when Concierge Manager is unavailable.
• Additional duties as assigned.

Skills

Leadership

Customer service

People skills

Communication

Organizational skills

Problem-solving

Self-starter

MS Office

Adaptability

Education

High school diploma or equivalent

1 year leadership experience

1 year experience in luxury hospitality/high-end retail/fine dining

Job description

Title: Concierge Assistant Manager

JLL’s Experience Management team members are “experts who create value through lasting partnerships.” At JLL, it is our goal to provide experiences that will be long remembered by our clients and guests. We set the standard for superior experiences for our clients, guests, and our teams.

Job Summary

To provide outstanding guest experiences while supporting the Concierge Manager with oversight of the team. Serves as the main point of contact for team and client when Concierge Manager is unavailable.

Estimated total compensation for this position

$24.44 per hour

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data

Expected Schedule: Monday - Friday 7:00 am - 3:30 pm

Key Responsibilities

• Set exemplary service standards and support all property programs
• Coach and train team members on proper implementation of policies, procedures, and standards
• Motivate team to exceed guest expectations while holding them accountable
• Maintain professional appearance of designated workspaces with appropriate resources
• Build and maintain relationships with area concierge networks and tourism industry contacts
• Work with management to execute property initiatives and meet job function goals
• Demonstrate strong knowledge of local community, events, and attractions
• Greet tenants and visitors professionally throughout the property
• Enforce visitor protocols and contact tenants for guest authorization as needed
• Respond promptly to inquiries and provide guidance to tenants and visitorsMaintain knowledge of building management and security protocols
• Report on security issues and team concerns to appropriate parties
• Provide coaching to team members and foster a positive team environment
• Serve as primary point of contact when Concierge Manager is unavailable
• Additional duties as assigned

Required Skills

• Professional demeanor and appearance
• Leadership ability with desire to lead-by-example
• Outstanding people skills and communication abilities
• Flexibility and adaptability in changing circumstances
• Strong organizational skills and ability to multi-task
• Quick and efficient problem-solving abilities
• Self-starter who takes initiative and anticipates needs
• Computer literacy, especially with MS Office applications
• Respectful treatment of all team members

Experience & Education

• High school diploma or equivalent
• Minimum 1 year experience in luxury hospitality, high-end retail, or fine dining
• Minimum 1 year leadership experience