Guest Experience Manager — Concierge (Chicago)

Jones Lang LaSalle Incorporated; Chicago (IL); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

401(k) plan with matching company

Comprehensive Medical, Dental & Vision

Paid parental leave

Paid Time Off and Company Holidays

Early/Daily Pay available

Job summary

Jones Lang LaSalle Incorporated in Chicago, IL is seeking a Concierge Assistant Manager to oversee a guest-focused team and assist the Concierge Manager in daily operations. You will greet tenants and visitors, enforce protocols, coach staff, coordinate with property management on initiatives, and build relationships with local networks to ensure superior service.

This on-site role offers a stable schedule, opportunities for leadership growth, and a comprehensive benefits package designed to

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year experience in luxury hospitality, high-end retail, or fine dining.
• Minimum 1 year leadership experience.

Responsibilities

• Set exemplary service standards and support all property programs.
• Coach and train team members on policies, procedures, and standards.
• Motivate team to exceed guest expectations while maintaining accountability.
• Greet tenants and visitors professionally and enforce visitor protocols.
• Respond promptly to inquiries and provide guidance to tenants and visitors.

Skills

Leadership

Customer service

Communication

Problem-solving

Organizational skills

MS Office

Education

High school diploma or equivalent

Job description

Jones Lang LaSalle Incorporated in Chicago, IL is seeking a Concierge Assistant Manager to oversee a guest-focused team and assist the Concierge Manager in daily operations. You will greet tenants and visitors, enforce protocols, coach staff, coordinate with property management on initiatives, and build relationships with local networks to ensure superior service.

This on-site role offers a stable schedule, opportunities for leadership growth, and a comprehensive benefits package designed to