Customer Support Representative

HelloGov AI, Inc.; Miami (FL); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Parking pass

Breakfast and snacks

Health insurance (Aetna)

Paid time off

Growth opportunities

Job summary

HelloGov AI, Inc. in Miami is seeking a Customer Support Representative to handle high-volume outbound calls and provide concierge-level help with government service applications.

You will guide customers through passport applications, resolve concerns with professionalism, and contribute to customer retention while delivering feedback to improve processes.

This role offers benefits such as health insurance, parking, breakfast and snacks, PTO, and growth opportunities in a fast-scaling startup.

Qualifications

• 1+ years of customer service experience in a fast-paced environment.
• Proven de-escalation skills and ability to manage high call volume.
• Strong verbal communication and problem-solving ability.
• Experience with CRM or customer-facing tools (training provided).
• Highly organized, punctual, and self-directed.
• Positive, team-oriented attitude with a results-driven mindset.
• Bachelor's degree preferred.
• Must be legally authorized to work in the U.S. (background check required).

Responsibilities

• Make 200 direct outbound calls daily to customers.
• Guide customers through passport applications.
• Deescalate customer concerns with professionalism and efficiency.
• Drive customer retention and prevent cancellations or refunds.
• Provide customer feedback to improve services and processes.

Skills

Customer service

De-escalation

Verbal communication

Problem solving

CRM experience

Organized

Team player

Education

Bachelor's degree preferred

Tools

CRM software

Job description

HelloGov AI is a Miami-based startup transforming how people interact with government services. Using advanced artificial intelligence, we streamline complex processes like passports, travel visas, and vehicle registration. Located in the heart of Brickell, our vision is to make the customer experience seamless through our marketplace of trusted couriers.

The Role

As a Customer Support Representative, you will handle direct outbound calls to customers seeking assistance with government service applications. You will deliver clear, efficient, and concierge-level support in every interaction. This is a high-volume, customer-centric role with around 200 calls per day, where every conversation is an opportunity to make a lasting impression.

Requirements

• Make 200 direct outbound calls daily to customers
• Guide customers through passport applications
• Deescalate customer concerns with professionalism and efficiency
• Drive customer retention and prevent cancellations or refunds
• Provide customer feedback to improve services and processes

Qualifications

• 1+ years of experience delivering exceptional customer service in a fast-paced environment
• Proven de-escalation skills and ability to manage high call volume
• Strong verbal communication and problem-solving ability
• Experience with CRM or customer-facing tools (training provided)
• Highly organized, punctual, and self-directed
• Positive, team-oriented attitude with a results-driven mindset
• Bachelor's degree preferred
• Must be legally authorized to work in the U.S. (background check required)

Benefits

• $50,000/year
• Parking pass provided
• Complimentary breakfast and snacks
• Aetna Medical, Vision, Dental & Life Insurance
• 10 PTO days + most federal holidays
• Growth opportunities within a fast-scaling startup

We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.