Customer Service Representative

HelloGov AI, Inc.; Miami (FL); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Parking pass provided

Complimentary breakfast and snacks

Aetna Medical, Vision, Dental & Life

10 PTO days + federal holidays

Growth opportunities within a fast-scr

Job summary

HelloGov AI, Inc. in Miami, a startup transforming how people interact with government services, seeks a Customer Service Representative to deliver a premium customer experience on every call.

You will handle direct outbound outreach, assist customers with passport, visa, and registration applications, and ensure a smooth process from start to finish in a fast-paced, high-volume environment. Join a growth-focused team dedicated to improving government-service experiences through a trusted

Qualifications

• 1+ years of customer service experience in a fast-paced environment.
• Proven de-escalation skills and ability to manage high call volume.
• Strong verbal communication and problem-solving abilities.
• Experience with CRM or customer-facing tools (training provided).
• Highly organized, punctual, and self-directed.
• Team-oriented with a results-driven mindset.
• Bachelor's degree preferred.
• Must be legally authorized to work in the U.S. (background check required).

Responsibilities

• Deliver a premium customer experience on every call.
• Conduct outbound outreach and assist customers with passport, visa, and registration applications.
• Address inquiries and guide customers through the process from start to finish.
• Manage escalations professionally and resolve concerns efficiently.
• Contribute to customer retention by addressing cancellations and refunds and sharing feedback.

Skills

Customer service

De-escalation

Verbal communication

Problem solving

CRM software

Time management

Education

Bachelor's degree preferred

Tools

CRM software

Job description

HelloGov AI is a Miami-based startup transforming how people interact with government services. Using advanced artificial intelligence, we streamline complex processes like passports, travel visas, and vehicle registration.

Located in the heart of Brickell, our vision is to make the customer experience seamless through our marketplace of trusted couriers.

The Role

As a Customer Service Representative, you will be responsible for delivering a premium customer experience on every call. Through direct outbound outreach, you will assist customers with their applications, address inquiries, and ensure a smooth process from start to finish. This is a high-volume, customer-centric position with around 200 calls per day. Success means upholding the highest standard of service on every interaction

Requirements

• Conduct up to 200 outbound customer calls daily
• Support customers through passport, visa, and registration application processes
• Manage escalations with professionalism, resolving concerns effectively and efficiently
• Strengthen customer retention by proactively addressing cancellation and refund requests
• Gather and share customer feedback to help enhance services and internal processes

Qualifications

• 1+ years of experience delivering exceptional customer service in a fast-paced environment
• Proven de-escalation skills and ability to manage high call volume
• Strong verbal communication and problem-solving ability
• Experience with CRM or customer-facing tools (training provided)
• Highly organized, punctual, and self-directed
• Positive, team-oriented attitude with a results-driven mindset
• Bachelor's degree preferred
• Must be legally authorized to work in the U.S. (background check required)

Benefits

• $50,000/year
• Parking pass provided
• Complimentary breakfast and snacks
• Aetna Medical, Vision, Dental & Life Insurance
• 10 PTO days + most federal holidays
• Growth opportunities within a fast-scaling startup

HelloGov AI does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected under applicable law.