Onsite Customer Success Pro — Brickell, Miami

HelloGov AI; Miami (FL); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Parking pass provided

Complimentary breakfast and mid-day snacks

Opportunities for professional growth

Health, Vision and Dental provided beginning in 2026

Job summary

A government tech startup in Miami is seeking a Customer Service Representative to support individuals through the application process. This on-site entry-level position requires excellent communication skills, a proactive mindset, and the ability to thrive in a fast-paced environment. Responsibilities include managing customer cases, providing clear guidance, and collecting user feedback. Significant growth opportunities exist within the organization.

Qualifications

• 1+ years of experience in customer-facing roles, preferably in B2C environments.
• Excellent verbal and written communication skills in English.
• Proficiency in CRM systems and customer support tools.
• Ability to multitask and work in a fast-paced environment.
• Strong problem-solving skills.

Responsibilities

• Deliver outstanding live support, managing escalated customer cases.
• Communicate clearly and effectively, providing timely updates.
• Engage with a diverse customer base and internal teams.
• Handle a high volume of daily calls while maintaining quality.
• Collect feedback from customer interactions for development.

Job description

A government tech startup in Miami is seeking a Customer Service Representative to support individuals through the application process. This on-site entry-level position requires excellent communication skills, a proactive mindset, and the ability to thrive in a fast-paced environment. Responsibilities include managing customer cases, providing clear guidance, and collecting user feedback. Significant growth opportunities exist within the organization.