Concierge Supervisor — VIP Guest Experience Leader

Hollybank Trustees Ltd; Cork (PA); On-site; USD 37,000 - 52,000; Full time

Benefits offered by this job

Educational programs

Dining discounts

Accommodation discounts

Spa discounts

Health club access

Rewards and recognition

Job summary

The Fota Island Resort in County Cork seeks a Concierge Supervisor to lead daily guest services, manage the Concierge team, and ensure SOPs are followed. This on-site role requires a full driving license and a professional, guest-focused demeanor.

The position involves coordinating with Front Office and Reception, overseeing VIP arrivals, and driving continuous improvements in guest satisfaction. The role offers on-site facilities and opportunities for staff education under The Fota Collection.

Qualifications

• Full driver’s license required.
• Passion for exceptional guest service.
• Professional and welcoming appearance.
• Excellent attention to detail.

Responsibilities

• Provide an excellent guest service experience.
• Carry out all daily Concierge duties while on shift as per the departmental standards.
• Communicate updates and announcements to the Concierge Team.
• Introduce new procedures from SOP development through to implementation and monitoring.
• Assist in running departmental meetings.
• Liaise with Front Office Manager on concerns or requests.
• Coordinate maintenance and upkeep of concierge vehicles.
• Ensure all Concierge SOPs are followed.
• Train new team members.
• Coordinate with Reception and Guest Relations on guest requests and arrangements.
• Manage the Concierge email inbox.
• Oversee arrival of VIP guests.

Skills

Driver's license

English proficiency

Guest service

Attention to detail

Job description

The Fota Island Resort in County Cork seeks a Concierge Supervisor to lead daily guest services, manage the Concierge team, and ensure SOPs are followed. This on-site role requires a full driving license and a professional, guest-focused demeanor.

The position involves coordinating with Front Office and Reception, overseeing VIP arrivals, and driving continuous improvements in guest satisfaction. The role offers on-site facilities and opportunities for staff education under The Fota Collection.