Front Desk Concierge | Guest Experience Lead

Island Hospitality Management; Dedham (IA); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Healthcare

401(k) matching

Free room nights

Employee discounts

Paid time off

Wellness program

Job summary

Island Hospitality Management is seeking a Front Desk Agent to manage front desk operations and serve as a reference point for guests and vendors. You will ensure professional, courteous service in a fast-paced environment and assist guests with information, check-ins, and payments.

The role requires excellent communication, a positive attitude, and the ability to adapt to varying shifts; some days may require flexible scheduling to meet guest needs.

Qualifications

• Must be a highly motivated team player with initiative and achievement
• Ability to handle problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
• Ability to work well in stressful situations
• Readily available and approachable for guests while delivering excellent guest service

Responsibilities

• Check-in/Check-out hotel guests
• Process payments according to established hotel requirements
• Provide information and assistance to guests and vendors
• Prepare reports during each shift for the management team

Skills

Team player

Customer service

Problem solving

Communication

Job description

Island Hospitality Management is seeking a Front Desk Agent to manage front desk operations and serve as a reference point for guests and vendors. You will ensure professional, courteous service in a fast-paced environment and assist guests with information, check-ins, and payments.

The role requires excellent communication, a positive attitude, and the ability to adapt to varying shifts; some days may require flexible scheduling to meet guest needs.