Concierge Service Advisor: Elevate Customer Experience

FIELDS CADILLAC JACKSONVILLE; Glenview (IL); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid Personal Time Off

Saturday lunches

Employee vehicle purchase plans

Product discounts

Job summary

FIELDS CADILLAC JACKSONVILLE in Glenview is hiring a Service Advisor to enhance customer experience in the service lane. This role entails greeting clients, managing technician workflows, and providing top-notch support. They offer complete training for individuals with customer service backgrounds.

Compensation ranges from $60,000 to $70,000 per year, complemented by health benefits and 401(k) plans. The company values its employees and is committed to fostering a supportive work culture.

Qualifications

• Organized, friendly personality with fantastic communication skills.
• Well-groomed personal appearance and strong time management habits.
• Valid driver's license with an acceptable driving record.

Responsibilities

• Greet owners on the drive line, oversee lane flow, and provide concierge-level support.
• Clearly explain the repair process to vehicle owners ensuring a positive experience.
• Manage technician schedules to efficiently distribute work and maximize capacity.

Skills

Customer service skills

Communication skills

Organizational skills

Time management skills

Job description

FIELDS CADILLAC JACKSONVILLE in Glenview is hiring a Service Advisor to enhance customer experience in the service lane. This role entails greeting clients, managing technician workflows, and providing top-notch support. They offer complete training for individuals with customer service backgrounds.

Compensation ranges from $60,000 to $70,000 per year, complemented by health benefits and 401(k) plans. The company values its employees and is committed to fostering a supportive work culture.