Luxury Service Advisor & Drive Lane Concierge

Fieldsbmwlakeland; Jacksonville (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Short- and Long-Term Disability

Paid Basic Life Insurance

401(k) Plan

Personal Time Off

Paid Training

Employee vehicle purchase plans

Health and wellness

Saturday Lunches

Discounts on products and services

Job summary

Fields Cadillac of Jacksonville is looking for a Service Advisor to enhance customer experiences at their dealership. This role involves managing the service lane flow, ensuring prompt and effective service, and providing excellent customer support. Ideal candidates are organized, possess strong communication skills, and have a professional demeanor. Benefits include medical coverage, paid training, and a 401(k) plan, with opportunities for employee discounts and wellness programs.

Qualifications

• Must be organized and have a friendly demeanor.
• Ability to manage others effectively.
• Strong time management skills.
• Excellent communication with customers.
• Maintain a professional appearance.
• Driving record meeting dealership guidelines.
• Must be willing to undergo a background check.
• Experience with GM is a plus.

Responsibilities

• Oversee the flow in the Drive Lane for effective service.
• Own the customer experience at the dealership.
• Provide concierge support for all owner inquiries.
• Ensure technicians' time is effectively sold to customers.
• Distribute work efficiently among technicians.

Skills

Organized and friendly personality

Demonstrated ability to manage others

Time management skills

Fantastic communication skills

Professional appearance

Acceptable driving record

Willingness for background check

GM Experience

Job description

Fields Cadillac of Jacksonville is looking for a Service Advisor to enhance customer experiences at their dealership. This role involves managing the service lane flow, ensuring prompt and effective service, and providing excellent customer support. Ideal candidates are organized, possess strong communication skills, and have a professional demeanor. Benefits include medical coverage, paid training, and a 401(k) plan, with opportunities for employee discounts and wellness programs.