Concierge Service Advisor: Elevate Customer Experience

Fieldsbmwlakeland; Glenview (IL); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

401(k) plan

Paid Personal Time Off

Employee vehicle purchase plans

Product discounts

Job summary

Fieldsbmwlakeland in Glenview, Illinois seeks a Service Advisor to enhance customer experiences in our service lane. No automotive experience is necessary as we provide full training. The role involves greeting clients, ensuring transparent communication about repairs, and managing technician schedules.

Comprehensive benefits include competitive pay ranging from $60,000 to $70,000 per year, health and wellness programs, 401(k) plan, and generous paid time off. Join our family-owned business with opportunities for internal growth.

Qualifications

• Must have a valid driver's license with an acceptable driving record.
• Strong time management habits.
• Willingness to submit to a routine pre-employment background check.

Responsibilities

• Greet owners on the drive line and provide concierge-level support.
• Clearly explain the repair process to vehicle owners.
• Manage technician schedules to maximize daily shop capacity.

Skills

Customer service skills

Communication skills

Organizational skills

Job description

Fieldsbmwlakeland in Glenview, Illinois seeks a Service Advisor to enhance customer experiences in our service lane. No automotive experience is necessary as we provide full training. The role involves greeting clients, ensuring transparent communication about repairs, and managing technician schedules.

Comprehensive benefits include competitive pay ranging from $60,000 to $70,000 per year, health and wellness programs, 401(k) plan, and generous paid time off. Join our family-owned business with opportunities for internal growth.