Concierge & Resident Experience Manager

Greystar; Washington (District of Columbia); Presencial; USD 34.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Housing discounts

Cell phone allowance

Monthly bonuses

Benefits package

Descripción de la vacante

Greystar in Washington, DC, is seeking an experienced Concierge Manager for The Residences at Rainier Square. You will supervise the concierge and security teams, coordinate with vendors and on-site staff, and ensure exceptional resident service while maintaining building operations.

The role offers housing discounts up to 40% at Greystar communities, a cell phone allowance, monthly bonuses, and a comprehensive benefits package.

Formación

• Excellent customer service and ability to interact with a diverse group.
• Professional in dress and communication.
• Strong organizational skills with high attention to detail.
• Knowledge about the neighborhood to assist residents and guests.
• Proficiency in using computers, internet, and basic software.

Responsabilidades

• Supervises the property’s concierge team members by interviewing, hiring, orienting, and training, and manages their performance in accordance with Company policies, values, and business practices.
• Manage the security company and give direction of needs and follow up with any issues, make adjustments to schedules as needed and ensure coverage on holidays and property and garage are covered.
• Responsible for implementing, training and ongoing management and monitoring of the concierge program which will include changes for resident needs and issue resolution.
• Point of contact for the management of resident relations as it pertains to all service request follow up, active building management, move in process, cleaning, etc. delegating to team members based on responsibilities. Also responsible for managing all packages, dry cleaning and any other delivery service requests.
• Responsible for inventory of community supplies for common area amenities.
• Provide staff coverage calendars and lead periodic team meetings.
• Providing monthly budget projections for events and necessary expenses and providing written explanations on any budget variances. Also collects bid for resident services as needed.
• Responds quickly and courteously to resident and client/owner concerns and questions, and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).

Conocimientos

Customer service

Professionalism

Organizational skills

Neighborhood knowledge

Computer skills

Descripción del empleo

Greystar in Washington, DC, is seeking an experienced Concierge Manager for The Residences at Rainier Square. You will supervise the concierge and security teams, coordinate with vendors and on-site staff, and ensure exceptional resident service while maintaining building operations.

The role offers housing discounts up to 40% at Greystar communities, a cell phone allowance, monthly bonuses, and a comprehensive benefits package.